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Voice Customer Service Representative – Commercial Call Center
Grupo Carrefour Brasil. Provide personalized and empathetic voice support to customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing personalized customer support and financial product offerings while achieving sales targets. Exhibits strong communication, active listening, and time management skills to ensure customer satisfaction and team collaboration.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementProactive Attitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationEmpathyTask PrioritizationTeam CollaborationResults-Oriented Mindset
Tools & Technologies
Wired Network ConnectionInternet Connection
Certifications & Qualifications
High School Diploma
Industry Keywords
Financial ProductsCustomer SatisfactionSales TargetsVoice SupportCustomer Retention
About the role
Key responsibilities & impact- Provide personalized and empathetic voice support to customers
- Offer financial products and services to retain customers and ensure the best solution
- Achieve and exceed sales targets
- Address and resolve customer questions and requests
- Ensure each customer’s complete satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday to Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Clear and objective communication
- Customer service techniques
- Active listening and analysis of customer needs
- Time management and task prioritization
- Proactive attitude and desire to make a difference
- Ability to work as part of a team and develop creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment provided – desktop computer for home office use
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet cost allowance
- Structured development program and career path
- Inclusive and respectful work environment
- Partnership with Sesc
- Discount on the Carrefour card for purchases at Carrefour stores
- TotalPass
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Optical reimbursement
- Incentive campaigns and performance awards