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After-Sales Analyst – N1 Customer Support
Grupo Elettromec. Provide N1 customer support by phone and through other service channels, welcoming customers and understanding their needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on problem resolution and customer experience. Proficient in handling inquiries, escalating issues, and contributing to process improvements within customer service environments.
Highest-signal resume keywords
Customer Support ExperienceN1 SupportCRM Tools ProficiencyStrong Communication SkillsIntermediate Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ManagementAfter-Sales SupportTicket TriageCase RoutingProblem Resolution
Soft Skills
EmpathyConflict ResolutionConsultative Approach
Tools & Technologies
Customer Service SystemsTicketing Platforms
Industry Keywords
Durable Consumer GoodsHome AppliancesConsumer ElectronicsAutomotivePremium Retail
About the role
Key responsibilities & impact- Provide N1 customer support by phone and through other service channels, welcoming customers and understanding their needs
- Handle customer service and after-sales requests, screening and classifying inquiries
- Investigate the context of each interaction, identify the customer’s needs, and seek solutions within the scope of responsibility
- Guide customers clearly, confidently, and empathetically, especially in situations involving questions, dissatisfaction, or conflict
- Help stabilize critical situations, reduce dissatisfaction, and provide customers with clarity regarding next steps
- Appropriately escalate cases to N2, technical support, or internal departments, ensuring that the responsible team receives all necessary information
- Support the identification of recurring complaint causes and contribute information to process improvement
- Maintain a strong focus on customer experience and problem resolution, adopting a consultative and professional approach in every interaction
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Business Administration, Communications, Marketing, Customer Service Management, or related fields
- Previous experience in customer service, customer support, after-sales, Customer Experience/Customer Success, or relationship management
- Experience with N1 support, ticket triage, and case routing is a plus
- Experience in companies operating in durable consumer goods, home appliances, white goods, consumer electronics, automotive, technology, premium retail, or related sectors
- Intermediate Excel proficiency
- Ability to work effectively with customer service systems, CRM tools, or ticketing platforms
- Strong verbal and written communication skills
- Availability for on-site work, from 8:00 a.m. to 6:00 p.m. Monday through Thursday and from 8:00 a.m. to 5:00 p.m. on Fridays
Benefits
Comp & perks- Health Insurance
- Dental Insurance
- Transportation or Fuel Allowance
- Meal Voucher
- Food Voucher
- Life Insurance
- Wellhub or TotalPass
- Birthday Day Off
- Job-related tools and equipment