Customer Experience and Business Coordinator

Grupo Energisa

. Lead the team by supporting individual development and guiding team members toward achieving the objectives established in the area’s Business Plan and Balanced Scorecard (BSC) .

Posted 10/28/2026full-timeJoão Pessoa • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Experience (CX) management, regulatory compliance, and quality assurance, with a strong focus on executing strategic initiatives and enhancing customer satisfaction. Proven ability to lead teams and collaborate with stakeholders to achieve business objectives.

Highest-signal resume keywords

Customer Experience ManagementRegulatory ComplianceProject ManagementQuality Tools KnowledgeSatisfaction Surveys

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business AdministrationBusiness ManagementProcess ManagementCX MetricsISO 9001 KnowledgeISO 10002 KnowledgeSatisfaction Indicators

Soft Skills

Team LeadershipGuidance and SupportCollaboration

Tools & Technologies

DashboardsSurveysForumsCommittees

Industry Keywords

ANEEL Resolution No. 1,000Energisa Way of ServingBalanced Scorecard

About the role

Key responsibilities & impact

Lead the team by supporting individual development and guiding team members toward achieving the objectives established in the area’s Business Plan and Balanced Scorecard (BSC)
Ensure the execution of the satisfaction management work plan, including surveys, diagnostics, forums, committees, and dashboards
Ensure the execution of initiatives supporting the Energisa Way of Serving program, including weekly discussions, training, Customer Week, Customer for a Day, the handbook, the webpage, and other initiatives defined with management
Oversee the governance of the Large Customer experience, ensuring the processes, customer journey, and regulatory compliance of the channels serving this segment
Partner with other businesses within the Group and with market stakeholders to promote sales of the services offered

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Business Management, or a related field
Knowledge of ANEEL Resolution No. 1,000 and other sector regulations issued by ANEEL
Knowledge of ISO 9001 and ISO 10002 guidelines
Knowledge of quality tools, process management, and project management
Knowledge of Customer Experience (CX) metrics
Knowledge of satisfaction surveys and customer experience indicators

Benefits

Comp & perks

Meal or food allowance to help you shop for your household or dine at your favorite restaurant
Health and dental insurance for you and your family
Private pension plan to support your financial planning and investments
Childcare assistance to support you during your children’s early years
Life insurance to provide greater peace of mind for you and your loved ones
Profit-sharing as recognition of your work and results
Quality-of-life programs that support employee well-being and promote health
Scholarship programs to support your professional development
Gympass, giving you access to more than 18,000 gyms across Brazil