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Grupo OLX

Senior Process Analyst

Grupo OLX

. Conduct AS-IS versus TO-BE diagnostics of end-to-end operational processes through interviews, observation, data analysis, and workshops .

Posted 11/11/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process management and continuous improvement methodologies, including AS-IS diagnosis and TO-BE redesign, with a strong focus on measurable results and operational efficiency. Proficient in BPMN, Lean Six Sigma, and KPI development to drive data-driven decision-making and change management.

Highest-signal resume keywords
Process ManagementContinuous ImprovementBPMN ProficiencyLean Six Sigma CertificationKPI Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
AS-IS DiagnosisTO-BE RedesignData AnalysisRoot-Cause AnalysisProcess AutomationSQLAdvanced ExcelLean MethodologiesDMAICKaizen
Soft Skills
Clear CommunicationOrganizational SkillsAutonomyCollaborationProblem-Solving
Tools & Technologies
BizagiLucidchartMiroVisioBI ToolsJiraConfluence
Certifications & Qualifications
Lean Six Sigma Certification
Industry Keywords
Operational ProcessesSOPsFlowchartsRACI MatricesDecision TreesChange ManagementStakeholder EngagementDigital OperationsAgile EnvironmentsVariance Analysis

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Conduct AS-IS versus TO-BE diagnostics of end-to-end operational processes through interviews, observation, data analysis, and workshops
  • Map and document workflows in BPMN, identifying bottlenecks, rework, unnecessary handoffs, weak decision points, and waste
  • Design TO-BE scenarios with quantified gains in productivity, cycle time, quality, cost, and risk, as well as implementation plans
  • Create and maintain SOPs, flowcharts, RACI matrices, decision trees, and exception criteria
  • Structure and lead continuous improvement projects using DMAIC, PDCA, Kaizen, and A3, from problem definition through sustained results
  • Define and monitor process KPIs, including cycle time, adherence, rework, quality, SLA, and productivity
  • Conduct root-cause analysis using Ishikawa, 5 Whys, Pareto, and FMEA, documenting deep dives
  • Manage the process change pipeline by assessing impact and risk, maintaining version control, communicating changes, providing training, and verifying adoption
  • Lead change management with internal teams, stakeholders, and BPO partners
  • Present diagnoses, hypotheses, and results to leadership objectively and using data-driven insights

Requirements

What you’ll need
  • Bachelor’s degree in Engineering (preferably Industrial Engineering), Business Administration, Statistics, Information Systems, Quality Management, or a related field
  • Clear written and verbal communication skills, with the ability to synthesize complex analyses into executive recommendations
  • Solid experience in process management and continuous improvement, covering AS-IS diagnosis, TO-BE redesign, implementation, and sustained results
  • Proficiency in BPMN and modeling tools such as Bizagi, Lucidchart, Miro, Visio, or equivalent platforms
  • Hands-on experience with Lean and Lean Six Sigma, including DMAIC, VSM, Kaizen, PDCA, and A3, applied to projects with measurable results
  • Advanced Excel skills and the ability to independently interpret metrics in BI tools
  • Experience developing and monitoring operational KPIs and SLAs, including target setting and variance analysis
  • Proven ability to conduct interviews, workshops, and alignment meetings with business teams
  • Autonomy, strong organizational skills, and maturity to work in a dynamic environment with multiple concurrent initiatives and ongoing prioritization
  • Lean Six Sigma certification, experience in digital operations, knowledge of SQL, process automation and applied AI, agile environments, Jira, and Confluence are a plus

Benefits

Comp & perks
  • Market-competitive compensation
  • Health insurance
  • Dental insurance
  • Private pension plan
  • Flexible benefits tailored to your needs
  • Meal allowance
  • Financial counseling
  • Employee benefits club
  • Home office allowance
  • Transportation allowance
  • Childcare allowance
  • Life insurance
  • Extended leave policies
  • Support for sports, quality of life, and well-being
  • Payroll-deducted loans at reduced interest rates
  • Flexible and predominantly remote work model