IT Support Coordinator

Grupo Oxford

. Serve as the first point of contact for employee and consultant support requests by phone, email, chat, in person, and through the Salesforce service desk portal .

Posted 9/18/2026full-timeChandler • Arizona • United StatesMid-LevelSenior💰 $22 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user account administration, particularly in Microsoft Entra ID and Okta, while effectively managing support cases in Salesforce Service Cloud. Proficient in troubleshooting hardware and software issues across various platforms, ensuring compliance and efficient service delivery.

Highest-signal resume keywords

User Account AdministrationSalesforce Service CloudMicrosoft Entra IDTroubleshooting HardwareMicrosoft 365 Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Account ManagementTroubleshootingWorkstation ImagingVPN ConnectivityService Desk OperationsPowerShell ScriptingSalesforce ReportingMicrosoft IntuneRemote Access SupportMulti-Factor Authentication

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical SkillsProblem-SolvingAttention to Detail

Tools & Technologies

Salesforce Service CloudMicrosoft 365OktaMicrosoft Entra IDWindows 11MacOSMicrosoft IntuneVPNTelephony SupportServiceNow

Certifications & Qualifications

Okta Certified ProfessionalMicrosoft Certified: Identity and Access Administrator Associate (SC-300)CompTIA A+ITIL Foundation

Industry Keywords

Help DeskIT SupportService DeskRemote WorkforceCompliance

Tech Stack

Tools & technologies

AzureCloudITSMMacOSServiceNow

About the role

Key responsibilities & impact

Serve as the first point of contact for employee and consultant support requests by phone, email, chat, in person, and through the Salesforce service desk portal
Log, categorize, prioritize, track, and resolve support cases in Salesforce Service Cloud
Meet service-level targets and proactively communicate case delays
Escalate urgent or Tier 1-exceeding issues and follow them through closure
Identify recurring issues and contribute resolution steps to the knowledge base
Review case metrics with the IT Technical Service Manager
Coordinate laptop requests from intake and approval through imaging, shipment, delivery confirmation, and return
Install, configure, and maintain workstation operating systems, standard software builds, and client-required applications
Maintain hardware inventory and asset assignment, tracking, and recovery records
Troubleshoot laptop, desktop, peripheral, printer, VPN, Microsoft 365, endpoint security, printing, device enrollment, and compliance issues
Coordinate warranty repairs and vendor support cases
Provide telephony support for desk phones, softphones, and mobile devices
Create, modify, disable, and delete user accounts in Microsoft Entra ID, Okta, and downstream business applications
Execute onboarding, transfer, and offboarding workflows
Administer group membership, license assignment, and role-based access
Support Okta single sign-on and multi-factor authentication, including enrollment, factor resets, lockouts, and password resets
Document access changes and support access reviews, audits, and compliance requests
Enter and correct data across multiple systems
Route non-technical inquiries to the appropriate department and confirm handoff
Provide backup coverage for the IT support team
Report to the IT Technical Service Manager; no supervisory responsibility

Requirements

What you’ll need

High school diploma or equivalent
Three to five years of experience in a help desk, service desk, or IT support role
Hands-on experience administering user accounts in Microsoft Entra ID (Azure Active Directory) and Okta, including group, license, and multi-factor authentication management
Experience working cases in a service desk or ITSM platform; Salesforce Service Cloud strongly preferred, ServiceNow, or Jira Service Management considered
Working knowledge of Windows 11, macOS, and Microsoft 365 support and administration, including workstation imaging and configuration
Experience troubleshooting laptop and desktop hardware, peripherals, printers, VPN connectivity, and remote access for distributed users
Excellent verbal and written communication skills, with the ability to explain technical steps clearly to non-technical people and write documentation others can follow
Strong analytical and problem-solving skills, close attention to detail, and the ability to manage several open cases at once without sacrificing accuracy
Ability to maintain regular attendance and work all hours necessary or required
Experience with Microsoft Intune or a comparable mobile device management platform preferred
A certification such as Okta Certified Professional, Microsoft Certified: Identity and Access Administrator Associate (SC-300), CompTIA A+, or ITIL Foundation preferred
Experience supporting a remote, field-based, or contingent workforce preferred
Familiarity with PowerShell scripting to automate account provisioning and reporting preferred
Experience building Salesforce reports, dashboards, or case queues, or supporting Avionte or another staffing platform preferred

Benefits

Comp & perks

Holiday pay
Paid time off
Medical benefit plan
Dental benefit plan
Vision benefit plan
Life and disability benefit plans
Flexible spending accounts
Health savings accounts
Employee tuition reimbursement
Student debt assistance
401(k) Retirement Savings Plan
Reasonable accommodation for individuals with physical and mental disabilities