Collections Analyst – Evictions

Grupo QuintoAndar

. Conduct proactive, multichannel outreach (phone, WhatsApp, and email) to clients in arbitration proceedings, using strategic negotiation to settle outstanding debts or reach amicable move-out agreements.

Posted 11/10/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic negotiation and complex credit recovery while managing high-value portfolios and financial settlements. Proficient in utilizing CRM tools and operational metrics to drive performance in target-driven environments.

Highest-signal resume keywords

Strategic NegotiationComplex Credit RecoveryFinancial Settlement ManagementCRM Tools ProficiencyKnowledge of Brazil’s Tenancy Law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Credit RecoveryFinancial Settlement ManagementApproval-Authority PoliciesSettlement Amount CalculationsExtrajudicial CollectionsArbitration CollectionsOperational Target TrackingPerformance Indicator MonitoringDigital AgilityTime Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationOrganizational SkillsEmpathyAssertiveness

Tools & Technologies

CRM ToolsCollections SystemsGoogle SheetsMicrosoft ExcelDialers

Industry Keywords

Arbitration ProceedingsEviction ProceedingsHigh-Value ContractsProptechsFintechs

About the role

Key responsibilities & impact

Conduct proactive, multichannel outreach (phone, WhatsApp, and email) to clients in arbitration proceedings, using strategic negotiation to settle outstanding debts or reach amicable move-out agreements.
Manage the critical 35- to 60-day window of the arbitration process to prevent eviction proceedings from being filed.
Work directly with the internal legal team and attorneys to formalize agreements, settlement terms, and the suspension of arbitration proceedings.
Handle high-value contracts and complex-asset cases diverted from automated digital and AI-powered collections workflows.
Negotiate terms based on approval-authority policies, settlement amount calculations, and customized payment-plan proposals.
Track and meet operational targets and daily productivity KPIs.
Update stages and case histories in CRM and arbitration-chamber management systems.
Support the consolidation of workflows for the new internal team and suggest continuous improvements across operational and legal processes.

Requirements

What you’ll need

Solid experience in strategic negotiation, complex credit recovery, litigation, or the management of high-value portfolios.
Experience handling financial settlements, calculating payoff amounts, managing discount thresholds and approval limits, and performing extrajudicial/arbitration collections activities.
Experience working in target-driven operational environments, using dialers and multichannel outreach, and monitoring performance indicators.
Intermediate proficiency with CRM tools, collections systems, and spreadsheets (Google Sheets or Microsoft Excel).
Excellent verbal and written communication skills, with the ability to handle difficult conversations firmly, assertively, and empathetically.
Demonstrated organizational skills, autonomous time management, and digital agility to manage multiple channels simultaneously.
A completed or ongoing degree in Law, Business Administration, or a related field is a plus.
Prior knowledge of Brazil’s Tenancy Law, eviction proceedings, arbitration chambers, or experience in proptechs/fintechs is a plus.

Benefits

Comp & perks

Competitive salary
Profit-Sharing and Results-Based Bonus (PLR — for eligible roles)
Variable compensation (for eligible roles)
Health insurance
Dental insurance
Life insurance
Wellhub (Gympass)
QuintoCare (free psychological, legal, social, and financial support)
Meal and food allowance
Birthday day off
Mother’s Day and Father’s Day benefits
Home office allowance
Work From Anywhere (WFA) program
Childcare assistance
Support for parents of children with atypical needs
Extended parental leave
Kit Leiturinha
Partnerships with educational institutions