Collections Analyst – Evictions

Grupo QuintoAndar

. Conduct proactive, multichannel outreach (phone, WhatsApp, and email) to customers in arbitration proceedings, using strategic negotiation to settle outstanding debts or reach amicable move-out agreements.

Posted 11/10/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic negotiation and complex debt recovery while managing high-value portfolios and operational targets. Proficient in utilizing CRM tools and collections systems to enhance workflow efficiency and ensure compliance with legal standards.

Highest-signal resume keywords

Strategic NegotiationComplex Debt RecoveryFinancial Settlements ManagementCRM Tools ProficiencyBrazil’s Tenancy Law Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Debt RecoveryFinancial Settlement CalculationApproval-Authority PoliciesPayment-Plan Proposal ManagementOperational Target Tracking

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationOrganizational SkillsTime ManagementEmpathy

Tools & Technologies

CRM ToolsCollections SystemsGoogle SheetsMicrosoft ExcelDialers

Industry Keywords

Arbitration ProceedingsEviction ProceedingsProptechFintechArbitration Chambers

About the role

Key responsibilities & impact

Conduct proactive, multichannel outreach (phone, WhatsApp, and email) to customers in arbitration proceedings, using strategic negotiation to settle outstanding debts or reach amicable move-out agreements.
Manage the critical 35- to 60-day arbitration window, avoiding the need to file eviction proceedings.
Work directly with the in-house legal team and attorneys to formalize agreements, settlement terms, and the suspension of arbitration actions.
Take ownership of high-value, financially complex contracts diverted from automated digital and AI-powered collections workflows.
Negotiate terms based on approval-authority policies, settlement calculations, and customized payment-plan proposals.
Track and meet operational targets and daily productivity KPIs, including contact volume, conversion rates, and fulfilled payment promises.
Ensure organized time management and promptly update case stages and histories in CRM and arbitration-chamber management systems.
Support the consolidation of workflows for the new in-house team, suggesting continuous improvements across operational and legal processes.

Requirements

What you’ll need

Solid experience in strategic negotiation, complex debt recovery, litigation, or management of high-value portfolios.
Experience handling financial settlements, calculating payoff amounts, applying discount thresholds and approval limits, and managing out-of-court/arbitration collections processes.
Experience in target-driven operational environments, using dialers/multichannel outreach and monitoring performance indicators.
Intermediate proficiency with CRM tools, collections systems, and spreadsheets (Google Sheets or Microsoft Excel).
Excellent verbal and written communication skills for handling difficult conversations with firmness, assertiveness, and empathy.
Demonstrated organizational skills, autonomous time management, and digital agility to switch between multiple channels simultaneously.
A completed or ongoing university degree in Law, Business Administration, or a related field is a plus.
Prior knowledge of Brazil’s Tenancy Law, eviction proceedings, arbitration chambers, or experience in proptechs/fintechs is a plus.

Benefits

Comp & perks

Competitive salary
Profit-Sharing and Results Program (PLR – for eligible roles)
Variable compensation (for eligible roles)
Health insurance
Dental insurance
Life insurance
Wellhub (formerly Gympass)
QuintoCare (free psychological, legal, social, and financial support)
Meal and food allowance
Birthday day off
Mother’s Day and Father’s Day benefits
Home office allowance
Work From Anywhere (WFA) program
Childcare allowance
Support for parents of children with atypical needs
Extended parental leave
Kit Leiturinha
Partnerships with educational institutions