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Staff Product Designer II – Service Design
Grupo QuintoAndar. Exercise end-to-end systemic thinking across all stages of the customer journey .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Service Design and complex problem-solving, with a focus on translating operational needs into AI-driven user experiences. Proven ability to manage cross-line dependencies and drive strategic product visions while fostering stakeholder relationships.
Highest-signal resume keywords
Staff Product Designer ExperienceService DesignComplex Problem-SolvingAI-Driven Product DesignStakeholder Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Complex Flow MappingOperational Flow DesignBusiness Rule TranslationUser Experience DesignInternal Tool Design
Soft Skills
Proactive Problem-SolvingAutonomyResilience in Ambiguity
Industry Keywords
B2B PlatformsOperations SolutionsAI IntegrationCustomer Journey Mapping
About the role
Key responsibilities & impact- Exercise end-to-end systemic thinking across all stages of the customer journey
- Map and design complex flows involving business rules and edge cases
- Translate physical-world operations into seamless AI-driven interactions
- Lead the design front with high autonomy and resilience in ambiguous scenarios
- Manage dependencies with parallel teams
- Partner with Operations, Engineering, and Product Management
- Translate complex business rules and operational needs into tangible solutions
- Drive strategic multi-year product visions
- Address cross-line dependencies and systemic problems proactively
Requirements
What you’ll need- Solid experience as a Staff Product Designer, capable of driving complex, cross-line projects independently and delivering at a very high level
- Strong track record of Service Design, complex problem-solving, and mapping intricate operational flows
- Ability to act proactively, challenge the status quo, and manage stakeholder relationships to unblock development
- Deep understanding of overarching product strategies and alignment of user needs with business objectives at scale
- Prior experience designing internal tools, B2B platforms, or back-office and operations solutions (nice to have)
- Experience with AI-driven conversational products or integrating Artificial Intelligence features into user experience (nice to have)
- Advanced English skills (nice to have)
Benefits
Comp & perks- Competitive salary
- PLR (Annual Performance Bonus)
- Health Plan
- Dental Plan
- Life Insurance
- Wellhub (Gympass)
- QuintoCare (free psychological, legal, social, and financial support)
- Meal and Food Vouchers
- Birthday Day Off
- Mother's Day
- Father's Day
- Home Office Allowance
- Work From Anywhere (WFA) program
- Childcare Allowance
- Atypical Parenting Allowance
- Extended Parental Leave
- Kit Leiturinha (children's book club)
- Partnerships and discounts with educational institutions