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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical specifications and support for plumbing and sanitary systems, while effectively managing customer relationships and generating business opportunities. Proficient in analyzing product improvements and conducting training for construction professionals.
Highest-signal resume keywords
Technical SpecificationsTechnical Customer ServiceTechnical Standards KnowledgeBachelor's Degree in EngineeringPostgraduate Degree in Construction, Sales, or Marketing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Drawing InterpretationProduct Improvement AnalysisTechnical AssistanceField Application MonitoringLeak-Tightness Testing
Soft Skills
Customer Complaint ResolutionTraining and Presentation SkillsCollaboration with Marketing Team
Tools & Technologies
CRM Software
Industry Keywords
Plumbing SystemsSanitary SystemsConstruction ProfessionalsConsumer Protection CodeBusiness Opportunities
About the role
Key responsibilities & impact- Provide technical specifications for Tigre solutions
- Generate business opportunities
- Provide technical assistance and technically manage strategic customers and specifiers
- Contribute to the maintenance and updating of catalogs and technical data sheets in collaboration with the Marketing team
- Recommend technical optimization opportunities in alignment with the EVT department
- Identify projects using competing products and suggest Tigre solutions
- Produce technical articles and materials for specialized media
- Provide technical support to international business units
- Address and resolve customer complaints in accordance with the deadlines and guidelines established by the Brazilian Consumer Protection Code
- Analyze product improvement opportunities and direct new solutions to Marketing
- Support the Sales team with information, training, and materials
- Conduct training sessions and presentations for construction professionals and other strategic audiences
- Provide technical guidance to consumers and construction professionals
- Coordinate the approval of Tigre products with construction companies
- Prospect, train, and monitor Tigre Resolve operations
- Provide technical samples, monitor field applications, and participate in leak-tightness tests and prototyping
- Conduct field visits, monitor construction projects, and record visits in the CRM
Requirements
What you’ll need- Bachelor's degree in Engineering, preferably Civil, Electrical, Mechanical, or Environmental Engineering
- Ability to read and interpret technical drawings and plans
- Knowledge of technical standards applicable to plumbing and sanitary systems
- Reside in São Paulo or Greater São Paulo
- Postgraduate degree, preferably in Construction, Sales, or Marketing
- Experience in technical customer service or technical support
Benefits
Comp & perks- Work arrangement: Field-based
- Meal allowance
- Year-end gift
- Health insurance
- Dental insurance
- Life insurance
- Private pension plan
- Company vehicle and fuel card
- Wellhub
- Birthday day off
- Citizen Company program: extended maternity and paternity leave
- Discounts on our products
- Annual bonus (profit sharing)
- Discounts of up to 50% on medications
- Health and wellness programs