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About the role
Key responsibilities & impact- Provide customer service and follow up with clients
- Monitor Door-to-Door shipments with contracted suppliers and destination teams
- Control RCCP, pre-bookings, pickup schedules, empty container releases, and free time
- Request and manage Drawback processes and Certificates of Origin
- Issue and analyze export documents, including Commercial Invoices, Packing Lists, Bills of Lading, COAs, and Certificates of Origin
- Analyze and register products and verify NCM classifications in Mercury and SAP
- Control Shipping Instructions, SOs, pre-alerts, LI authorizations, DUEs, carrier deposits, and IMO documentation
- Enter shipment data and information into TMS, SAP, and HMZ
- Analyze processes daily based on the HMZ Tracking Tool
- Monitor ETD/ETA confirmations on shipping lines’ websites
- Obtain and enter quotations for routes outside the client’s contract
- Analyze shipments to improve and reduce transit times and costs
- Participate in daily meetings (DDS) with clients and leadership to establish priorities, directions, and process status
- Monitor reliability and targets measured by the client
- Analyze and apply root causes and Why-Why analyses to address issues that arise
Requirements
What you’ll need- Bachelor’s degree in Foreign Trade, International Trade, or a related field
- Proficiency in computer applications, including Microsoft Office, and SAP
- English: Basic
- Spanish: Intermediate
- Ability to work independently and as part of a team
- Ability to work under pressure, think quickly, and resolve challenging situations
- Strong communication skills; dynamic, responsible, and proactive
- Solid experience and hands-on expertise in maritime exports