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About the role
Key responsibilities & impact- Handle customer service and follow-up activities
- Monitor Door-to-Door shipments with contracted suppliers and the P&G exporter/supplier
- Analyze and provide support for consulting related to customs regulations
- Monitor reliability and targets measured by the customer
- Issue and/or review import documents, including Commercial Invoices, Packing Lists, Bills of Lading, etc.
- Update the Tracking Tool / HMZ system for import process follow-up
- Review processes daily based on the Tracking Tool and HMZ spreadsheets, prioritizing them and clearly defining process statuses
- Obtain quotations for routes not covered by the customer's contractual proposal
- Analyze shipments to identify opportunities to improve and reduce transit time and costs
- Prepare and send reports while maintaining strong data quality performance
- Participate in and present information during DDS meetings with the customer and leadership
- Apply the customer's internal procedures through SAP and TMS systems
- Coordinate shipment release in accordance with departmental instructions and workflows
- Provide coverage and support during colleagues' vacations or absences from operations
- Apply root-cause analysis to improve procedures and address gaps
Requirements
What you’ll need- Proficiency in computer applications, including Microsoft Office and SAP
- Basic English proficiency
- Intermediate Spanish proficiency
- Ability to work independently, as part of a team, and collaboratively
- Focused, quick-thinking, and able to resolve challenging situations under pressure
- Strong communication skills; dynamic, responsible, and proactive
- Solid experience in maritime import operations
Benefits
Comp & perks- Hybrid work model
- Immediate start available