FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Windows Endpoint Administration, Microsoft Intune, and SCCM/MECM, with a strong focus on device management, compliance policies, and operational efficiency. Proficient in troubleshooting complex endpoint issues and adhering to ITIL processes for incident and change management.
Highest-signal resume keywords
Windows Endpoint AdministrationMicrosoft IntuneSCCM/MECMITIL Incident ManagementPowerShell Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows OS DeploymentDevice ManagementApplication PackagingPatch Compliance MonitoringBitLocker EncryptionPolicy Synchronization TroubleshootingEndpoint Configuration BaselinesDevice EnrollmentSoftware DistributionApplication Deployment
Soft Skills
Problem-SolvingCollaborationCommunicationOperational ReportingContinuous Improvement
Tools & Technologies
ServiceNowWindows AutopilotMicrosoft Entra IDEndpoint AnalyticsEnterprise Monitoring Tools
Certifications & Qualifications
Microsoft MD-102
Industry Keywords
Enterprise Endpoint ManagementProduction IT OperationsSLA-Driven OperationsCompliance ReportingGlobal Operational Environments
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provide L2 support for Windows endpoint incidents, device issues and service requests
- Administer and troubleshoot Microsoft Intune and SCCM/MECM
- Support device enrollment, configuration profiles, compliance policies and endpoint provisioning
- Troubleshoot device registration, policy synchronization, application deployment and management issues
- Support Windows Autopilot enrollment, device provisioning and lifecycle activities
- Execute approved Windows OS and application patching activities
- Monitor patch compliance, investigate deployment failures and perform post-patching validation
- Support application packaging, deployment, installation and troubleshooting
- Manage software distribution, deployment collections and endpoint configuration baselines
- Coordinate driver, firmware and feature update deployments
- Monitor endpoint compliance for patching, encryption and configuration baselines
- Support BitLocker encryption, device configuration policies and security baseline remediation
- Investigate compliance failures, configuration deviations and policy application issues
- Coordinate with Defender/Security teams on endpoint security incidents and remediation
- Resolve endpoint incidents and service requests within defined SLAs
- Follow ITIL Incident, Problem, Change and Request Management processes
- Troubleshoot complex endpoint issues and escalate platform-level problems to L3 SMEs
- Maintain runbooks, operational documentation, incident records and shift handover notes
- Coordinate with L1, Service Desk, Identity, Security, Network and Application teams
- Support endpoint lifecycle management, operational reporting and continuous improvement
- Ensure effective APAC–EMEA–NLAM follow-the-sun handovers
Requirements
What you’ll need- 3–6 years of experience in enterprise endpoint management, Windows client administration, device management and production IT operations
- Hands-on experience in Windows endpoint administration and troubleshooting
- Practical experience with Microsoft Intune and/or SCCM/MECM
- Knowledge of Windows OS deployment, patching, software distribution and device compliance
- Understanding of device enrollment, configuration profiles, Group Policy and endpoint policies
- Experience troubleshooting application installation, policy synchronization and endpoint connectivity
- Knowledge of BitLocker, encryption policies and endpoint configuration baselines
- Understanding of ITIL processes, incident management and SLA-driven operations
- Experience with ServiceNow or equivalent ITSM platforms
- Basic PowerShell scripting skills for endpoint troubleshooting and administration
- Experience in enterprise production support and global operational environments
- Preferred: Microsoft MD-102 or equivalent endpoint management certification
- Preferred: Experience with Windows Autopilot and Intune/SCCM co-management
- Preferred: Knowledge of application packaging, driver and firmware deployment
- Preferred: Exposure to Microsoft Entra ID, conditional access and identity integration
- Preferred: Experience with endpoint analytics, compliance reporting and automation
- Preferred: Familiarity with enterprise monitoring and endpoint management tools
Benefits
Comp & perks- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer