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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Active Directory administration, troubleshooting authentication issues, and managing identity security practices. Proficient in supporting ADFS, LDAP, and DNS services while ensuring compliance with SLAs and operational documentation.
Highest-signal resume keywords
Active Directory AdministrationADFS SupportLDAP TroubleshootingPowerShell ScriptingITIL Incident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Active DirectoryLDAPADFSGroup PolicyDNSKerberosNTLMSSL/TLSIdentity SecurityPowerShell
Soft Skills
Problem SolvingCollaborationCommunication
Tools & Technologies
ServiceNowMonitoring ToolsITSM Platforms
Industry Keywords
Identity ManagementAccess ManagementSLA Compliance24x7 Production OperationsRoot-Cause Analysis
Tech Stack
Tools & technologiesDNSITSMServiceNow
About the role
Key responsibilities & impact- Provide L2 support for Active Directory incidents, alerts and service requests
- Administer user accounts, groups, computer accounts, password resets, account unlocks and access permissions
- Troubleshoot authentication failures, account lockouts, Group Policy issues and domain connectivity
- Support AD replication, domain controller health checks, DNS and time synchronization troubleshooting
- Support LDAP directory services, connectivity and authentication-related incidents
- Troubleshoot LDAP bind failures, connection issues, directory queries and access permissions
- Provide L2 support for ADFS authentication, federation and single sign-on incidents
- Troubleshoot token issuance failures, federation errors, certificate issues and authentication problems
- Monitor AD, LDAP and ADFS infrastructure and investigate service health, replication and synchronization issues
- Resolve identity-related incidents and service requests within defined SLAs
- Execute approved changes and follow access management and security procedures
- Support major incident restoration, problem investigation and root-cause analysis
- Maintain runbooks, operational documentation, incident records and shift handover notes
- Coordinate with L1/L3, Security, IAM, Network, Windows and Application teams
- Ensure timely escalation, SLA compliance and APAC–EMEA–NLAM shift handovers
Requirements
What you’ll need- Hands-on experience in Active Directory administration and troubleshooting
- Strong knowledge of users, groups, account lockouts, authentication, Group Policy and AD replication
- Working knowledge of LDAP, directory queries, bind operations and application integrations
- Experience supporting ADFS, federation services, SSO and certificate-related issues
- Understanding of DNS, Kerberos, NTLM, SSL/TLS and authentication protocols
- Knowledge of service accounts, access permissions, privileged access and identity security practices
- Experience with monitoring tools, ServiceNow or equivalent ITSM platforms
- Understanding of ITIL Incident, Problem, Change and Request Management
- Basic PowerShell scripting skills for identity administration and troubleshooting
- Experience in enterprise 24x7 production operations and SLA-driven support
Benefits
Comp & perks- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer