FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and troubleshooting Windows Server and cloud infrastructure, including Azure and AWS. Proficient in incident management, operational procedures, and ITIL processes to ensure continuous support in a 24x7 environment.
Highest-signal resume keywords
Windows Server SupportCloud Operations (Azure/AWS)VMware ESXi and vCenterIncident Management and SLA ComplianceBasic PowerShell Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Server MonitoringBasic TroubleshootingInfrastructure MonitoringVirtual Machine ManagementResource Utilization ChecksServiceNow ITSMActive DirectoryDNS and DHCP FundamentalsEvent ViewerPatching and Backup Knowledge
Soft Skills
Good Communication SkillsDocumentation SkillsShift Handover Skills
Tools & Technologies
ServiceNowVMwareAzureAWSITIL Processes
Certifications & Qualifications
Microsoft Azure Fundamentals (AZ-900)AWS Cloud Practitioner
Industry Keywords
IT Infrastructure Operations24x7 Production SupportIncident ManagementOperational ProceduresInfrastructure Security
Tech Stack
Tools & technologiesAWSAzureCloudDNSITSMServiceNowVMware
About the role
Key responsibilities & impact- Monitor Windows Server availability, alerts, resource utilization and critical services
- Perform routine health checks covering CPU, memory, disk space, services and event logs
- Conduct basic troubleshooting for server availability, service failures and connectivity issues
- Log and escalate incidents related to Active Directory, DNS, DHCP and Windows services
- Support post-patching and post-maintenance health checks using approved procedures
- Monitor VMware ESXi, vCenter, virtual machine availability and infrastructure alerts
- Perform basic checks on VM status, resource utilization, host connectivity and datastore capacity
- Support routine VM health checks and escalate virtualization issues to L2
- Assist with scheduled maintenance validation and approved operational procedures
- Monitor Azure/AWS virtual machines, resource health, availability and infrastructure alerts
- Validate cloud monitoring alerts and perform initial troubleshooting using approved runbooks
- Escalate cloud VM, access, networking and resource-related issues to L2/L3 teams
- Create, categorize, prioritize and update incident tickets in ServiceNow or equivalent ITSM tools
- Perform initial incident triage and follow documented troubleshooting procedures
- Escalate unresolved and critical incidents within defined SLAs and escalation matrices
- Support major incident communication, routine maintenance checks and backup status validation
- Maintain shift handover notes, operational checklists and incident documentation
- Coordinate with L2/L3, Network, Security, Storage/Backup and Application teams
- Follow ITIL Incident, Change and Request Management processes and ensure continuous 24x7 operational coverage
Requirements
What you’ll need- 1–3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring or cloud operations
- Basic knowledge of Windows Server and Windows operating system troubleshooting
- Familiarity with Windows services, Event Viewer, Active Directory, DNS and DHCP fundamentals
- Basic understanding of VMware, virtual machines, ESXi and vCenter
- Fundamental knowledge of Azure or AWS, including virtual machines, monitoring and resource utilization
- Familiarity with CPU, memory, disk space, connectivity checks and infrastructure alerts
- Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms
- Understanding of incident management, SLA compliance and escalation procedures
- Good communication, documentation and shift handover skills
- Willingness to work in rotational shifts in a 24x7 production support environment
- Basic PowerShell scripting knowledge
- Microsoft Azure Fundamentals (AZ-900) or AWS Cloud Practitioner certification
- Exposure to VMware monitoring and cloud dashboards
- Basic knowledge of patching, backup, disaster recovery and infrastructure security
- Familiarity with ITIL processes and enterprise monitoring tools
Benefits
Comp & perks- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer