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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Windows Server administration, VMware virtualization, and Azure/AWS cloud operations, with a strong focus on incident management, security compliance, and operational support. Capable of leading L1/L2 support teams and executing effective troubleshooting and remediation strategies.
Highest-signal resume keywords
Windows Server AdministrationVMware ESXi AdministrationAzure/AWS Cloud OperationsIncident ManagementScripting/Automation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Server 2016Windows Server 2019Windows Server 2022Active DirectoryGroup PolicyDNSDHCPPowerShellPythonVM Lifecycle Management
Soft Skills
Technical LeadershipCoordinationMentoring
Tools & Technologies
VMware vCenterSCCM/MECMMicrosoft IntuneAutopilot
Industry Keywords
ITILVulnerability RemediationSecurity ComplianceDisaster Recovery24x7 Support
Tech Stack
Tools & technologiesAWSAzureCloudDNSPythonVMware
About the role
Key responsibilities & impact- Provide L2 support for Windows Server incidents, alerts and service requests
- Administer and troubleshoot Windows Server 2016/2019/2022 environments
- Execute OS patching, reboot activities and post-patching validation
- Troubleshoot Active Directory, Group Policy, DNS, DHCP, services, event logs and performance issues
- Support service accounts, certificates, IIS services and OS-level requests
- Perform vulnerability remediation and security compliance activities
- Support backup verification and coordinate recovery activities
- Administer and troubleshoot VMware ESXi and vCenter environments
- Support VM provisioning, resizing, decommissioning, snapshots and lifecycle activities
- Troubleshoot VM performance, host connectivity, datastore capacity and resource utilization
- Support vMotion, HA and DRS operations
- Provide L2 operational support for Azure/AWS virtual machines and infrastructure services
- Monitor cloud resource health, availability, utilization and alerts
- Troubleshoot cloud VM connectivity, startup failures and operating system issues
- Support cloud VM provisioning, resizing, patching, backup validation and lifecycle activities
- Perform operational tasks involving access, security groups/NSGs, disks and network connectivity
- Support capacity optimization and cost-awareness activities
- Escalate complex cloud platform, networking, identity and architecture issues to L3 or Cloud SMEs
- Resolve incidents and service requests within SLAs and escalation procedures
- Follow ITIL Incident, Problem, Change and Request Management processes
- Support major incident restoration, disaster recovery and security remediation
- Maintain runbooks, operational records, change documentation and shift handovers
- Coordinate with L1/L3, Security, Network, Storage/Backup and Application teams
- Provide global 24x7x365 support across APAC, EMEA and NLAM in a rotational, follow-the-sun operating model
Requirements
What you’ll need- 3–6 years of experience in enterprise infrastructure operations, Windows Server administration, VMware virtualization and Azure/AWS cloud operations
- Global 24x7x365 support across APAC, EMEA and NLAM, including coordination and technical leadership of L1/L2 support teams
- Strong enterprise experience in Windows Server administration
- Hands-on expertise with Windows Server 2016/2019/2022
- Strong VMware ESXi/vCenter administration and troubleshooting experience
- Experience with SCCM/MECM, Microsoft Intune and Autopilot
- Strong knowledge of Active Directory, Group Policy, DNS, DHCP and Windows security hardening
- Experience with OS/hypervisor patching and vulnerability remediation
- Experience with VMware HA, DRS, vMotion, snapshots and VM lifecycle management
- Experience with endpoint patching, compliance, software deployment and device management
- Strong Incident, Problem and Change Management experience
- Experience managing/mentoring L1/L2 infrastructure teams
- Strong scripting/automation skills using PowerShell, PowerShell DSC, Python or equivalent
Benefits
Comp & perks- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer