Community Manager

GTIA - Global Technology Industry Association

. Build direct, ongoing relationships with member organizations in the US community .

Posted 11/3/2026full-timeRemote • United StatesSeniorLead💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep knowledge of the IT channel and MSP ecosystem, with proven relationship-building skills and a member-first mindset. Capable of facilitating community engagement and managing diverse member groups while utilizing technology to enhance outcomes.

Highest-signal resume keywords

IT Channel ExpertiseCommunity ManagementRelationship BuildingFacilitation SkillsMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community ManagementAnalytical SkillsOrganizational SkillsTime ManagementAttention to Detail

Soft Skills

Interpersonal CommunicationDiplomacyEven-Keeled Under PressureMember-First Mindset

Tools & Technologies

Microsoft 365ExcelPowerPointWordCopilot

Industry Keywords

MSP EcosystemPeer GroupsVolunteer-Led CommunitiesMember EngagementChapter Leadership

About the role

Key responsibilities & impact

Build direct, ongoing relationships with member organizations in the US community
Serve as the community's day-to-day voice for GTIA
Connect members to peers, programs, research, and resources
Support membership engagement, retention, renewal, and acquisition
Welcome new members and identify members at risk of leaving
Manage the Community Executive Council, including recruiting and supporting council members
Set agendas and meeting schedules and facilitate focused, well-attended meetings
Launch, facilitate, and manage interest groups
Recruit and support Interest Group leaders and coordinate agendas, speakers, and content
Monitor chapter leadership coverage, meeting cadence, attendance, and member satisfaction
Connect chapters to GTIA events, research, and resources
Identify, recruit, and manage Advisory Council members
Track business, technology, regulatory, and market issues affecting members
Gather member input through conversations, groups, chapters, and surveys
Report member themes and emerging issues to leadership
Represent GTIA at regional, GTIA, and industry events
Help members participate in events, speaking opportunities, and volunteer roles
Collaborate with community, member experience, events, research, education, and partnership teams
Maintain accurate member records, group rosters, and chapter information
Share community plans and progress with the VP
Travel regularly within the territory to connect with members and chapters

Requirements

What you’ll need

Deep knowledge of the IT channel and the MSP and solution provider community in the territory
Genuine passion for the IT channel
Proven ability to build relationships and trust with business owners and senior leaders
Experience running peer groups, chapters, or volunteer-led communities
Strong facilitation skills, in person and virtual
Excellent diplomacy
Even-keeled under pressure
Member-first mindset, with the ability to understand and address member needs
Analytical skills to spot trends and turn member input into clear themes
Appropriate understanding and use of technology to improve efficiency and outcomes
Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Copilot)
Excellent interpersonal, written, and oral communication skills
Ability to work independently and within cross-functional, geographically dispersed teams
Strong organizational and time management skills, with the ability to prioritize multiple assignments and meet deadlines
Outstanding attention to detail and quality
Degree preferred but not required
7+ years of diverse experience in the IT channel/MSP ecosystem
Demonstrated experience leading or managing member communities, peer groups, chapters, or associations

Benefits

Comp & perks

A fully remote work environment
Excellent health benefits
Unlimited PTO
Competitive salaries
A strong incentive program
Annual performance-based bonus
Medical, dental, and vision coverage
401(k) with employer match
Paid time off and holidays
Parental leave