Client Business Manager

Guide Healthcare

. Support client success through client onboarding, operational support, and service delivery .

Posted 10/5/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, operational support, and service delivery within healthcare operations, ensuring compliance and performance accountability. Proficient in managing client relationships and operational metrics while utilizing Microsoft 365 and EMR systems.

Highest-signal resume keywords

Healthcare Operations ExperienceClient-Facing Operational AccountabilitySLA Tracking and Contract ComplianceMicrosoft 365 ProficiencyDelegated Services Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingOperational SupportService DeliveryData AnalysisContract Compliance ReportingClaims WorkflowsEligibility Files (834)Capitation ReconciliationPMPM Service ArrangementsHealth Plan Operations

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsAnalytical SkillsProblem-Solving Skills

Tools & Technologies

Microsoft 365EMR SystemsPayer PortalsGuidehealth Applications

Industry Keywords

Managed CareValue-Based Care ContractsNCQAURACClient Satisfaction (CSAT)Net Promoter Score (NPS)

About the role

Key responsibilities & impact

Support client success through client onboarding, operational support, and service delivery
Engage virtually with clients, health plans, and internal teams in a fully remote environment
Own onboarding, ongoing operational support, and service delivery from go-live through steady state
Build and maintain relationships with client administrators, network providers, and management teams
Manage delegated service delivery across Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing/Provider Relations
Serve as primary accountability owner for delegated function performance
Ensure regulatory and contract compliance
Prepare monthly delegated-services reports and quarterly executive review materials
Support URAC, HCAPA, and health-plan pre-delegation audit preparation
Track, analyze, and report operational data and performance metrics
Own eligibility, capitation, and reconciliation processes and resolve discrepancies with Finance and Eligibility
Contribute to client implementations, scope expansions, platform transitions, network builds, and accreditation renewals
Track SLA performance, identify gaps, drive remediation, and report status to clients and leadership
Lead client operational meetings and participate in UM committees, JOCs, and monthly close meetings
Conduct client check-ins, satisfaction reviews, and quarterly executive business reviews
Track CSAT and NPS against annual targets
Own escalations involving claim denials, authorization issues, eligibility, provider complaints, roster discrepancies, and payment issues
Support renewals, including SLA restructuring, PMPM negotiation input, scope expansion proposals, and BAA updates
Represent Guidehealth at BCBSIL forums and translate regulatory and program changes into operational actions
Maintain client contracts, DORs, SOWs, and SLA schedules
Contribute to operational improvement initiatives
Manage daily work using EMR systems, payer portals, Guidehealth applications, and Microsoft 365
Collaborate with internal teams to deliver integrated services and a consistent client experience

Requirements

What you’ll need

Bachelor’s degree preferred; Associate degree or equivalent experience considered
3+ years of experience in healthcare operations, managed care, IPA operations, health plan operations, or a related field
Experience owning or meaningfully contributing to client-facing operational work, with accountability for outcomes
Demonstrated verbal and written communication skills
Strong organizational skills and ability to track multiple workstreams, deadlines, and deliverables
Strong analytical and problem-solving skills
Ability to manage a client portfolio and competing priorities independently in a fast-paced environment
Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams)
Ability to learn multiple systems
Driver’s license and reliable transportation
Ability to travel 25% in the Chicago area
Direct experience with delegated services preferred
Familiarity with value-based care contracts and PMPM service arrangements preferred
Experience with SLA tracking, contract compliance reporting, and health plan or NCQA/URAC audit preparation preferred
Familiarity with claims workflows, eligibility files (834), capitation reconciliation, and payer portals preferred
Experience presenting operational and executive-level reporting to client leadership preferred
Basic knowledge of EMR systems and healthcare data platforms preferred
Ability to work during stated working hours and maintain internet of at least 100 Mbps download and 10 Mbps upload

Benefits

Comp & perks

Fully remote work arrangement
Comprehensive Medical, Dental, and Vision plans
401(k) plan with a 3% employer match to employee’s 6% contribution
Life and Disability insurance
Voluntary Life insurance options
Employee Assistance Program (EAP)
Paid time off plans
Paid parental leave
Learning and development resources
Necessary work equipment provided at no charge
Equal opportunity employment commitment