Client Business Manager

Guide Healthcare

. Support client success through client onboarding, operational support, and service delivery .

Posted 9/29/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, operational support, and service delivery within healthcare operations, ensuring compliance and performance accountability. Proficient in managing client relationships and operational metrics while driving improvements in service delivery and client satisfaction.

Highest-signal resume keywords

Healthcare Operations ExperienceClient-Facing Operational WorkSLA Tracking and Contract ComplianceMicrosoft 365 ProficiencyDelegated-Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Data AnalysisClient OnboardingService Delivery ManagementEligibility ManagementClaims ProcessingQuality AssuranceCredentialingProblem-SolvingContract Compliance ReportingPMPM Service Arrangements

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsActive ListeningClient Relationship Management

Tools & Technologies

EMR SystemsPayer PortalsGuidehealth ApplicationsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Industry Keywords

Managed CareHealth Plan OperationsValue-Based Care ContractsNCQAURACEligibilityQuality ManagementClient Satisfaction TrackingOperational Improvement InitiativesHealthcare Data Platforms

About the role

Key responsibilities & impact

Support client success through client onboarding, operational support, and service delivery
Engage virtually with clients, health plans, and internal teams
Own onboarding, ongoing operational support, and service delivery from go-live through steady state
Build and maintain relationships with client administrators, network providers, and management teams
Manage delegated-service delivery across Eligibility, non-clinical UM, PHM, Claims, Quality, CX, and Credentialing/Provider Relations
Serve as primary accountability owner for delegated-function performance
Ensure regulatory and contract compliance
Prepare monthly delegated-services report-outs and quarterly executive review materials
Support URAC, HCAPA, and health plan pre-delegation audit preparation
Track, analyze, and report operational data and performance metrics monthly
Identify trends and drive issues to resolution across internal functions
Own eligibility, capitation, and reconciliation processes and resolve discrepancies with Finance and Eligibility
Contribute to new-client implementations, scope expansions, platform transitions, network builds, and accreditation renewals
Track SLA performance against contract requirements and drive remediation
Lead client operational meetings and participate in UM committees, JOCs, and monthly close meetings
Conduct client check-ins, satisfaction reviews, and quarterly executive business reviews
Track CSAT and NPS against annual targets
Own escalations involving claim denials, authorization issues, eligibility questions, provider complaints, roster discrepancies, payment issues, and other operational issues
Support renewals, including SLA restructuring, PMPM negotiation input, scope expansion proposals, and BAA updates
Represent Guidehealth at BCBSIL forums and translate regulatory and program changes into operational actions
Maintain client contract documentation, DORs, SOWs, and SLA schedules
Contribute to operational-improvement initiatives such as paper-claims reduction, EFT/ERA adoption, OON reduction, and denial workthrough
Use EMR systems, payer portals, Guidehealth applications, and Microsoft 365
Collaborate with internal teams to deliver integrated services and a consistent client experience

Requirements

What you’ll need

Associate degree or equivalent experience considered
3+ years of experience in healthcare operations, managed care, IPA operations, health plan operations, or related field
Experience owning or meaningfully contributing to client-facing operational work with accountability for outcomes
Demonstrated verbal and written communication skills
Ability to listen actively, run structured client meetings, and communicate clearly with clients, health plan partners, and cross-functional teams
Strong organizational skills and ability to track multiple workstreams, deadlines, and deliverables
Strong analytical and problem-solving skills
Ability to manage a client portfolio and competing priorities independently in a fast-paced environment
Proficiency in Microsoft 365, including Excel, Word, PowerPoint, Outlook, and Teams
Ability to learn multiple systems
Driver’s license and reliable transportation
Ability to travel 25% in the Chicago area
Direct delegated-services experience preferred, including UM, Claims, Credentialing, Eligibility, PHM, Quality, or CX
Familiarity with value-based care contracts, shared savings, full risk, capitation, and PMPM service arrangements preferred
Experience with SLA tracking, contract compliance reporting, and health plan or NCQA/URAC audit preparation preferred
Familiarity with claims workflows, 834 eligibility files, capitation reconciliation, and payer portals preferred
Experience presenting operational and executive-level reporting to client leadership preferred
Basic knowledge of EMR systems and healthcare data platforms preferred
Employees must provide an internet connection with at least 100 Mbps download and 10 Mbps upload
Employees must be accessible during stated working hours and participate in virtual meetings with cameras on
Must follow security policies and procedures protecting PHI, PII, and Guidehealth intellectual property

Benefits

Comp & perks

Fully remote work arrangement
Necessary work equipment provided at no charge
Medical, dental, and vision plans
401(k) plan with a 3% employer match to employee's 6% contribution
Life and disability insurance
Voluntary life insurance options
Employee Assistance Program (EAP)
Paid time off plans
Paid parental leave
Learning and development resources
Flexible work-from-home arrangement
Full-time employees working 30+ hours per week eligible for comprehensive benefits