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Customer Service Representative, Part Time
GuideWell Source. Successfully complete the training program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and proficiency in Microsoft Office tools while effectively managing inbound calls in the health insurance sector. Capable of meeting customer service metrics and handling escalations with professionalism.
Highest-signal resume keywords
Inbound Call Center ExperienceHealth Insurance Industry KnowledgeMicrosoft Word ProficiencyMicrosoft Excel ProficiencyExcellent Verbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call DocumentationCustomer Service Metrics ManagementClaims ResolutionBenefits Inquiry HandlingEligibility Verification
Soft Skills
Professional Phone EtiquetteWritten Communication Skills
Tools & Technologies
Microsoft Outlook
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Health InsuranceCustomer ServiceInbound CallsCall Center
About the role
Key responsibilities & impact- Successfully complete the training program
- Answer inbound calls from providers and members
- Resolve questions about benefits, claims, and eligibility
- Document notes for each call
- Meet Customer Service metrics for after-call work time, hold time, staff time, talk time, and quality
- Handle callbacks and escalations as necessary
Requirements
What you’ll need- 0–1 years of related work experience
- Inbound call center experience in the health insurance industry highly preferred
- High school diploma or GED
- Professional phone voice and etiquette
- Demonstrated proficiency in Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Ability to work Monday–Friday, 10:00am–2:00pm Central Time after training
- Ability to perform sedentary work and occasionally exert up to 10 pounds of force
Benefits
Comp & perks- Quarterly bonuses
- Part-time schedule of 20 hours per week
- 4-week training program
- Training schedule paid/required at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST
- Equal Employment Opportunity commitment