Human Resources Advisor II

GuideWell Source

. Answer incoming calls, emails, and chats and provide HR process information and guidance .

Posted 11/4/2026full-timeJacksonville • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR processes, case management, and employee support while effectively utilizing HR systems and tools. Strong communication and interpersonal skills are essential for resolving inquiries and enhancing employee experience.

Highest-signal resume keywords

HR Process KnowledgeCase ManagementMicrosoft Office ProficiencyHRIS ExperienceInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ResolutionData EntryEmployee OnboardingBenefits AdministrationCompensation ManagementPerformance ManagementEmployee RelationsHR Policy KnowledgeHR Functional ExperienceReporting and Metrics Tracking

Soft Skills

Active ListeningTact and DiplomacyVerbal CommunicationWritten CommunicationCoaching Skills

Tools & Technologies

HRIS SystemsPeopleSoftOracleTaleoSkillsoftSuccessFactors

Certifications & Qualifications

PHRSHRM

Industry Keywords

Human ResourcesEmployee SupportCustomer ServiceBenefitsCompensationStaffingEmployee Self-ServiceEnterprise LearningPerformance ManagementWellness Programs

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Answer incoming calls, emails, and chats and provide HR process information and guidance
Provide first-contact case resolution using the HR Knowledgebase and general HR policy/program knowledge
Manage resolution of incoming calls, triage inquiries, and open and manage cases requiring additional research or expertise
Support employees and managers across benefits, compensation, employee relations, employee self-service, enterprise learning, manager self-service, performance management, and staffing
Perform intake of HR inquiries through case management, telephone, chat, or email
Assess inquiries and determine the appropriate resolution method, escalation path, or third-party referral
Coach callers in the use of self-service tools
Document cases, employee contact information, notes, follow-up communications, and resolutions
Key compensation and position data, including new hires, promotional increases, position updates, and related actions, into HR systems
Create, update, purge, maintain, and retrieve employee files for authorized requestors
Perform transactional, administrative, and data-entry work while maintaining data and system integrity
Monitor weekly and monthly reports, correct errors, and escalate issues to HRIS
Conduct benefits sessions for new-hire classes and assist new hires with onboarding login issues and Token IDs
Plan and promote biometric screening clinics across two Texas locations
Track and report wellness program participation metrics and clinic participation
Partner with the pharmacy team to organize annual vaccine clinics
Collaborate with the team to improve HR processes and execution consistency
Provide feedback on employee issues and the knowledgebase
Participate in training, identify call/product trends, and report them to the HR Solutions Center Manager
Support mass-mail initiatives, open enrollment, and assigned special projects

Requirements

What you’ll need

4+ years’ related work experience
Human resources, customer service, or related experience, including 1–2 years in Human Resources or related functional/generalist experience
High school diploma or GED
Demonstrated working knowledge of Microsoft Office products, including Word, Excel, and Outlook
Strong interpersonal, verbal/phone, and written communication skills
Active listening skills for handling a volume of inbound employee inquiries
Demonstrated poise, tact, and diplomacy
Ability to travel occasionally to multiple locations
Preferred: Knowledge of HR policies and procedures
Preferred: Knowledge of HR systems
Preferred: Associate or bachelor’s degree in a related field
Preferred: HR certification, PHR, or SHRM
Preferred: Experience with HRIS systems such as PeopleSoft/Oracle, Taleo, Skillsoft, or SuccessFactors
Preferred: Prior experience in multiple HR functional areas, such as staffing, compensation, or benefits

Benefits

Comp & perks

High-touch employee service meeting expected service levels and business performance goals
Benefits support, including benefits sessions for new hire classes and accurate, timely enrollment
Wellness program support, including biometric screening clinics and vaccine clinic sessions
Opportunity to participate in open enrollment and special projects
Equal Employment Opportunity employer committed to an inclusive work experience