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Human Resources Advisor II
GuideWell Source. Answer incoming calls, emails, and chats and provide HR process information and guidance .
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Answer incoming calls, emails, and chats and provide HR process information and guidance
- Resolve first-contact HR cases using the HR Knowledgebase and general knowledge of HR policies and programs
- Support employees and managers with benefits, compensation, employee relations, employee self-service, enterprise learning, manager self-service, performance management, and staffing
- Manage overall resolution of incoming calls and triage initial calls
- Open and manage cases requiring additional research or expertise
- Perform HR administrative support for transactions in HR systems
- Key position and compensation data, including new hires, promotional increases, position updates, and related actions
- Create, update, purge, and maintain active employee files and retrieve records for authorized requestors
- Perform transactional work and data entry while maintaining data and system integrity
- Monitor weekly and monthly reports, correct errors, or escalate issues to HRIS
- Conduct benefits sessions for new-hire classes
- Ensure new hires, re-hires, and transfers are enrolled accurately and timely
- Assist new hires with onboarding login issues and Token IDs
- Plan and promote annual biometric screening clinics across two Texas locations
- Track and report wellness program participation metrics and identify trends and improvement opportunities
- Partner with the pharmacy team to organize annual vaccine clinics and track participation
- Collaborate with the team to improve HR processes and execution consistency
- Provide feedback on employee issues and the knowledgebase
- Participate in scheduled and ad hoc training
- Identify and report call or product trends to the HR Solutions Center Manager
- Support mass-mail initiatives, open enrollment, and special projects
Requirements
What you’ll need- 4+ years’ related work experience
- 1–2 years of experience in Human Resources or related functional/generalist experience
- High school diploma or GED
- Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
- Strong interpersonal, verbal, and written communication skills
- Active listening skills for handling a high volume of inbound employee inquiries
- Poise, tact, and diplomacy
- Ability to travel occasionally
- Preferred: Knowledge of HR policies and procedures
- Preferred: Knowledge of HR systems
- Preferred: Associate or bachelor’s degree in a related HR field
- Preferred: HR certification, PHR, or SHRM
- Preferred: Experience with HRIS systems, including PeopleSoft/Oracle, Taleo, Skillsoft, and SuccessFactors
- Preferred: Prior experience in multiple HR functional areas, such as staffing, compensation, and benefits
Benefits
Comp & perks- Full-time day schedule
- Hybrid work arrangement
- Equal Employment Opportunity commitment
- Sedentary work environment
- Occasional travel to multiple locations for meetings, events, and conferences