Implementation Specialist

GuideWell Source

. Work directly with clients and agents .

Posted 10/9/2026full-timeJacksonville • Florida • United StatesMid-LevelSenior💰 $65,400 - $106,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large group implementations and renewals, with a strong focus on project management, client communication, and process improvement. Proficient in developing actionable plans and maintaining effective relationships with internal and external stakeholders.

Highest-signal resume keywords

Project ManagementBCBSF Sales KnowledgeFL Health and Life Insurance LicenseContinuous Improvement MethodologiesClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSales Process EvaluationPre-Calculation and Final Rating CalculationImplementation CoordinationProcess Improvement Tools

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationRelationship BuildingProblem SolvingPresentation Skills

Tools & Technologies

MS OfficeWordExcelPowerPointProject

Certifications & Qualifications

FL Health and Life Insurance License

Industry Keywords

Health Care IndustryBCBSF Policies and ProceduresBranding GuidelinesAccount ServicingLarge Group Sales

About the role

Key responsibilities & impact

Work directly with clients and agents
Lead and manage large group implementations, including new groups and some renewals, for Local 100+, Public, and National/Major Accounts
Serve as liaison for Sales to internal partners to ensure timely and successful implementation and renewal of large accounts
Act as central point of contact for internal and external organizations
Manage and coordinate all NLGP implementations
Prepare SPR pre-builds and establish timelines with internal and external partners
Manage, evaluate, and analyze new group and renewal sales processes
Perform pre-calculation, final rating calculation, and implementation of ancillary sales processes
Develop project plans, manage activities, and prioritize against timelines
Coordinate review of key documents and implementation-status meetings
Develop implementation-related communications
Incorporate BCBSF process and plan changes into implementation materials and processes
Build relationships with internal partners and communicate non-standard account requests
Coordinate alternative solutions for account requests requiring manual processing
Engage external partners during finalist presentations
Participate in client meetings and conference calls to establish expectations and explain benefit application and enrollment timelines
Communicate group needs, progress, plans, and issues to senior leadership and stakeholders
Track and resolve implementation barriers and post-implementation issues
Develop action plans for key issues
Track completion of post-implementation activities
Lead process-improvement and continuous-improvement initiatives

Requirements

What you’ll need

3+ years related work experience
Related Bachelor’s degree or additional related equivalent work experience
FL Health and Life Insurance License (2-15) upon hire
Previous sales, account servicing, customer or similar experience with large groups
Demonstrated experience in managing projects and/or improvement initiatives
Knowledge of BCBSF Sales organization and health plan products
Proficiency in MS Office and PC-based software, including Word, Excel, PowerPoint, and Project
Demonstrated results-oriented performance
Experience with continuous improvement disciplines, including process improvement tools, methodologies, and applications
Experience with complex decision-making and problem solving
Experience setting clear, actionable objectives and tactical plans for result attainment
Understanding of the business and its impact on the organization
Experience developing and maintaining effective working relationships
Excellent verbal and written communication skills
Experience managing multiple job duties simultaneously
Excellent presentation skills
Knowledge of health care industry preferred
Knowledge of branding guidelines and style manuals preferred
Knowledge of BCBSF policies and procedures preferred
Multi-lingual preferred

Benefits

Comp & perks

Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off
Volunteer time off
10 holidays
2 well-being days
Additional voluntary benefits
Comprehensive wellness program
Opportunities for incentive or commission compensation
Annual reviews with pay for performance considerations for base pay increases
Hybrid work arrangement combining flexibility with in-office engagement