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IT Business System Analyst
GuideWell Source. Serve as functional and technical lead during development, implementation and testing of highly complex projects .
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Serve as functional and technical lead during development, implementation and testing of highly complex projects
- Drive business architecture design, capability roadmaps and domain strategy
- Lead and facilitate business requirements gathering and determine technical impacts
- Review and clarify user stories and acceptance criteria with stakeholders
- Collaborate with development leads and technical architects on technical design
- Assume product owner responsibilities as needed
- Lead development of flow charts, workflow tables, mapping documents, integration specifications and system training materials
- Develop deep understanding of business-unit functions and communicate technical issues and solutions in non-technical terms
- Produce detailed functional and non-functional requirements and user stories
- Oversee user acceptance criteria, test plans, test cases and functional/user testing
- Obtain user sign-off for changes
- Monitor implementations, support operational readiness, provide implementation/warranty and production support, and deliver project analytics and reporting
- Oversee root-cause analysis and issue resolution for ongoing technology operations and maintenance
- Lead complex, high-risk, multi-year projects and mentor other IT Business Systems Analysts
Requirements
What you’ll need- 4+ years related work experience in an application development and/or systems analysis role
- Related Bachelor’s degree or additional related equivalent work experience in an IT-related field
- Thorough knowledge of Information Technology fields and computer systems
- Demonstrated organizational, analytical and interpersonal skills
- Strong understanding of integration points of assigned business systems and processes
- Proven leadership abilities, including knowledge sharing, conflict resolution, facilitation, fairness and appropriate assertiveness
- Proficiency in requirements gathering methodologies and the SDLC
- Understanding of architecture standards and ability to apply them in design work
- Ability to communicate highly complex technical information clearly for all levels and audiences
- Ability to adapt to a rapidly changing environment
- Strong critical-thinking skills to evaluate alternatives and present solutions aligned with business objectives and strategy
- Extensive knowledge of systems, subsystems, development methodologies, systems architecture, tools and processes
- Experience applying research methodology to business solutions
- Knowledge of systems development concepts and methods
- Experience with business requirements and business process analysis
- Experience managing multiple priorities and facilitating adoption of changing priorities
- Thorough industry knowledge in the related business area and understanding of organizational impact
- Demonstrated negotiation skills and ability to build relationships
- Excellent communication skills for explaining complex technical concepts to diverse audiences
- Experience using Agile methodology preferred
- Healthcare industry experience preferred
- Understanding of payment processing workflows, including authorization, settlement, refunds, payment methods and recurring payments preferred
- Experience analyzing business requirements and supporting payment processing systems, including payment gateway integrations, ACH, credit/debit cards, recurring payments and payment transaction lifecycles preferred
- Familiarity with Stripe and PCI DSS preferred
Benefits
Comp & perks- Medical, dental, vision, life and global travel health insurance
- Short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan including employer match
- Paid time off
- Volunteer time off
- 10 holidays
- 2 well-being days
- Additional voluntary benefits
- Comprehensive wellness program
- Opportunities for incentive or commission compensation
- Annual reviews with pay for performance considerations for base pay increases
- Hybrid work arrangement