Service Advocate III – FEP Contact

GuideWell Source

. Provide customer service and education to plan members and providers .

Posted 10/5/2026full-timeRemote • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by providing education and support to plan members and providers regarding insurance claims and policies. Proficient in using computerized systems for tracking and troubleshooting while identifying opportunities for process improvement.

Highest-signal resume keywords

Customer ServiceInsurance ClaimsPolicy InterpretationProcess ImprovementComputerized Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceInsurance ClaimsPolicy InterpretationProcess ImprovementInformation GatheringTroubleshooting

Tools & Technologies

Computerized Systems

Certifications & Qualifications

High School DiplomaGED

About the role

Key responsibilities & impact

Provide customer service and education to plan members and providers
Answer complex questions regarding insurance claims and policies
Resolve issues and ensure customers understand products, services and processes
Research inquiries and interpret policy provisions to determine effective responses
Use computerized systems for tracking, information gathering and troubleshooting
Identify and implement process improvement opportunities
Perform semi-routine duties under established systems and procedures

Requirements

What you’ll need

0-1 years of relevant experience in a customer support role
High school diploma or GED
Ability to provide customer service and education to plan members and providers regarding insurance claims and policies
Ability to resolve customer issues and interpret policy provisions
Ability to use computerized systems for tracking, information gathering and troubleshooting
Ability to identify and implement process improvement opportunities
Ability to work Monday through Friday, 8:30 am to 5:00 pm EST during training
Ability to work an 8-hour shift between 8:00 am and 6:00 pm EST after training

Benefits

Comp & perks

Medical, dental, vision, life and global travel health insurance
Short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off
Volunteer time off
10 holidays and 2 well-being days
Additional voluntary benefits
Comprehensive wellness program
Opportunities for incentive or commission compensation
Annual reviews with pay for performance considerations for base pay increases