Director of Operational Performance

GUS

. Continuously optimize partnerships in line with market developments and franchisee needs .

Posted 11/12/2026full-timeRemote • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partnership optimization and franchisee development, with a strong focus on relationship management and business growth within the insurance sector. Proficient in bilingual communication and effective collaboration across departments to enhance operational performance.

Highest-signal resume keywords

Partnership OptimizationFranchisee DevelopmentBilingual CommunicationInsurance Sector KnowledgeRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentPerformance MonitoringNegotiationOperational Performance ManagementStrategic Planning

Soft Skills

Relationship BuildingCollaborationProblem SolvingMotivationPlanning and Priority Management

Certifications & Qualifications

Bachelor’s Degree in Business Administration

Industry Keywords

Insurance SectorDisaster RestorationFranchise ManagementOperational ExcellenceMarket Development

About the role

Key responsibilities & impact

Continuously optimize partnerships in line with market developments and franchisee needs
Oversee the implementation of agreements, monitor performance indicators, and ensure operational performance among business partners
Establish a development plan for each franchisee
Maintain and strengthen relationships with existing partners
Establish and maintain strategic relationships with potential partners
Identify, assess, and negotiate agreements with new partners, particularly insurers and brokers
Maintain relationships with franchisees to improve their performance
Collaborate with head office departments to support franchisees
Develop new business opportunities for ROC franchisees
Meet with franchisees to support their performance and promote growth
Request an operational turnaround or support plan from the VP, Operational Excellence, as needed
Meet with insurers to develop business and manage challenging situations
Integrate new insurers with franchisees
Participate in projects related to business growth
Support the development of new franchisees in Quebec
Participate in industry events related to partner relations, as well as head office events
Perform all other related duties

Requirements

What you’ll need

Bachelor’s degree in business administration (an asset)
Minimum of 5 years of experience in a similar role
Fluency in French and English
Ability to establish and maintain strong relationships with partners and franchisees
In-depth understanding of processes and issues related to the insurance sector in the disaster restoration industry
Strong motivation to achieve and exceed established targets
Ability to overcome obstacles and stay focused in a competitive environment
Excellent planning and priority management skills
Effective collaboration with various departments and partners
Ability to develop and maintain a strong professional network
Exemplary conduct at events and during external interactions
Proactive approach and ability to innovate to create value within the organization

Benefits

Comp & perks

100% remote position
A personal allowance for work-from-home purchases
Competitive salary based on experience
Comprehensive group insurance coverage from day one
Several team activities organized throughout the year
Opportunity to contribute to a group RRSP
Work with a dynamic team in an engaging work environment
Join a team of passionate professionals committed to employee well-being
Respect for employees is a priority for us