Centralized Scheduler

Guthrie

. Perform scheduling, pre-registration, cancellations, insurance and benefits verification, and patient payment collection .

Posted 11/2/2026full-timeBinghamton • New York • United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare scheduling, insurance verification, and patient communication while maintaining high standards of customer service. Proficient in using Epic and Windows software, with a strong understanding of medical terminology and the ability to manage time effectively.

Highest-signal resume keywords

Healthcare Customer ServiceScheduling ExperienceInsurance VerificationEpic ProficiencyMedical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingInsurance BillingPatient Payment CollectionData EntryTyping Skills

Soft Skills

Excellent CommunicationInterpersonal SkillsDetail-OrientedSelf-MotivatedTime Management

Tools & Technologies

EpicMS WordMyChart

Certifications & Qualifications

High School GraduateGED

Industry Keywords

HealthcarePatient CareInsurance BenefitsCustomer ServiceAncillary Coding

About the role

Key responsibilities & impact

Perform scheduling, pre-registration, cancellations, insurance and benefits verification, and patient payment collection
Provide high-quality customer service during patient calls
Collect patient insurance benefits information and educate patients on copays and previous balances
Schedule patients with financial counselors or customer representatives when appropriate
Develop working relationships with physician offices, scheduling and registration areas, ancillary coding, and other departments
Assist patients with MyChart enrollment and educate them about its capabilities
Follow policies and procedures and meet productivity, quality, and service goals
Assist other centralized schedulers and participate in employee training as assigned
Communicate scheduling obstacles, concerns, and system deficiencies to the direct report
Complete special projects, make outbound referral/order calls, enter orders and referrals, and assist with patient messaging and work queues
Operate Epic and learn new skills as needed
Participate in departmental meetings and support Guthrie’s system-wide central scheduling goals

Requirements

What you’ll need

High school graduate or GED required
Two years of previous healthcare experience
Prior healthcare customer service, scheduling, insurance billing, and payment knowledge
Previous experience using or implementing Epic
Ability to use Windows programs such as MS Word and other software packages
Knowledge of medical terminology
Excellent written, verbal communication, and interpersonal skills
Strong typing skills and proper phone etiquette
Ability to make independent judgment decisions about gathered data
Detail-oriented, self-motivated, flexible, punctual, and able to manage time effectively

Benefits

Comp & perks

Voluntary 403(b) Retirement Plan with Fidelity investment options
Employee Assistance Program for personal and professional well-being
Shift differentials and premiums for evenings, nights, weekends, and float coverage
Friendly, inclusive work environment
Hybrid work setting
Equal opportunity employer