Business Support Manager II

GXO Logistics, Inc.

. Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users .

Posted 9/17/2026full-timeEindhoven • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in logistics operations, focusing on team management, project execution, and continuous improvement initiatives. Proficient in stakeholder management and driving digital transformation while maintaining customer relationships.

Highest-signal resume keywords

Team LeadershipProject ManagementContinuous ImprovementStakeholder ManagementFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics OperationsProcess TransformationKPI MonitoringCost OptimizationLean MethodologyKaizenAutomation InitiativesFinancial Analysis

Soft Skills

Excellent CommunicationProblem-SolvingPriority SettingProactive Approach

Industry Keywords

Inventory ControlCustomer ServiceWMSOnsite Customer RelationshipsSite Management

About the role

Key responsibilities & impact

Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users
Set direction and operational priorities while ensuring day-to-day performance and continuous improvement
Develop organizational capability through succession planning and talent development
Own onsite customer relationships and performance as the GXO representative
Lead major customer projects, initiatives and escalations
Monitor KPIs and participate in daily error calls
Identify root causes of variances and implement corrective actions
Lead Lean, Kaizen and automation initiatives
Lead system, automation and process transformation initiatives and ensure adoption of digital solutions
Analyze account financial models and identify cost optimization opportunities
Partner with internal stakeholders to deliver customer commitments and GXO objectives
Contribute to site-wide management and strategic planning as a member of the Site Management Team

Requirements

What you’ll need

Senior-level professional experience within logistics, with responsibility for operations, business support and/or continuous improvement
Proven team leadership experience
Experience managing large-scale projects and process changes, including monitoring milestones, budgets and overall project progress
Fluent English
Excellent communication skills
Strong priority-setting, problem-solving and stakeholder management skills
Proactive approach to addressing challenges
Willingness to work onsite in Eindhoven, as the role includes onsite customer relationships and responsibilities

Benefits

Comp & perks

Competitive salary and performance-based bonus
Access to GXO University for personal and professional development
Dynamic, international work environment with growth opportunities