Contract Manager

GXO Logistics, Inc.

. Act as the primary customer contact, managing contractual relationships and ensuring all SLAs and KPIs are consistently achieved .

Posted 10/5/2026full-timeRotherham • United KingdomMid-LevelSenior💰 £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and contracts within logistics and supply chain environments, focusing on achieving SLAs and KPIs while driving operational excellence and compliance.

Highest-signal resume keywords

Customer Relationship ManagementContract ManagementPerformance AnalysisStakeholder ManagementWMS Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementPerformance ManagementAnalytical SkillsProblem-Solving SkillsOperational Risk Management

Soft Skills

LeadershipInfluencing SkillsCollaboration

Tools & Technologies

SAPDLXDuty ManagerWMS Platforms

Certifications & Qualifications

Contract Management Certification

Industry Keywords

LogisticsWarehousingSupply ChainRegulated EnvironmentsCompliance

About the role

Key responsibilities & impact

Act as the primary customer contact, managing contractual relationships and ensuring all SLAs and KPIs are consistently achieved
Lead customer reporting requirements, including monthly and quarterly business reviews, stock integrity reporting, and performance analysis
Collaborate with Operations, Finance, HR, and Health & Safety teams to drive operational excellence, contractual compliance, and continuous improvement initiatives
Conduct annual contract and rate reviews, ensuring commercially beneficial outcomes while maintaining strong customer partnerships
Identify, manage, and mitigate contractual and operational risks
Resolve issues proactively and ensure customers receive exceptional service throughout the contract lifecycle

Requirements

What you’ll need

Proven experience managing customer relationships, contracts, or operational performance within a complex logistics, warehousing, or supply chain environment
Strong leadership and stakeholder management skills, with experience influencing customers, colleagues, and cross-functional teams
Experience managing performance against SLAs, KPIs, and contractual obligations, with a focus on service excellence and customer satisfaction
Strong commercial, analytical, and problem-solving skills
Experience using WMS platforms such as SAP, DLX, Duty Manager, or similar systems
Contract Management certification or willingness to work towards a professional qualification
Experience within regulated or compliance-focused environments

Benefits

Comp & perks

25 days annual leave plus bank holidays
Company sponsored pension scheme
Private medical and dental insurance
24/7 online GP service
Life assurance
Fully comprehensive employee assistance programme
MyBenefits platform with high street discounts
Cycle to work scheme
Cashback cards
Saving scheme