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Customer Fulfilment Assistant, Part Time
GXO Logistics, Inc.. Welcome customers collecting their orders and deliver excellent customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong commitment to excellent customer service while effectively managing order processing and collection in a fast-paced environment. Capable of maintaining safety and organization while building positive relationships with customers and colleagues.
Highest-signal resume keywords
Customer ServiceCommunication SkillsFull UK Driving LicenceAttention to DetailManual Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsProactive ApproachFlexibility
Industry Keywords
RetailWarehouseLogisticsDeliveryHealth and Safety Procedures
About the role
Key responsibilities & impact- Welcome customers collecting their orders and deliver excellent customer service
- Check, process, and hand over customer orders accurately and efficiently
- Pick, prepare, and stage customer orders ready for collection
- Manage collection records and ensure customer documentation is completed correctly
- Maintain a clean, safe, and organised Click & Collect environment
- Provide cover for Van Drivers when required, carrying out local deliveries safely and professionally
- Build positive relationships with customers and colleagues, resolving queries professionally
- Follow company health and safety procedures, driving regulations, and operational policies
Requirements
What you’ll need- Passion for delivering excellent customer service
- Strong communication and interpersonal skills
- Positive, proactive, and flexible approach to work
- Ability to work effectively in a fast-paced environment
- Good attention to detail and basic IT skills
- A full UK driving licence (essential)
- Previous experience in customer service, retail, warehouse, logistics, or delivery environments would be advantageous but is not essential
- Comfortable with a physically demanding role, including frequent manual handling and heavy lifting of tyre
- Full training will be provided
Benefits
Comp & perks- 25 days annual leave
- Workplace pension
- Access to the Hapi App platform, offering high street discounts, a cycle to work scheme, cashback cards, a saving scheme and more
- Opportunities for career development and progression
- Training enrichment and multiskilling
- Part-time schedule of 27 hours per week, Monday to Friday, 07:00 to 12:30