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Customer Service Advisor
GXO Logistics, Inc.. Handle customer enquiries via the call management system with accuracy and care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively managing inquiries, resolving issues, and maintaining customer profiles. Proficient in communication and organizational skills, ensuring efficient service delivery and collaboration with internal departments.
Highest-signal resume keywords
Excellent Communication SkillsCustomer-Focused MindsetOrganisational AbilitiesProactive ApproachGood IT Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team PlayerPositive AttitudeWillingness to Learn
Tools & Technologies
Call Management SystemWordExcelBespoke Systems
Industry Keywords
NHS CustomersNHS Supply ChainService GuidelinesCustomer EnquiriesService Changes
About the role
Key responsibilities & impact- Handle customer enquiries via the call management system with accuracy and care
- Investigate and resolve issues promptly within service guidelines
- Manage urgent orders, returns, and complaints with empathy and efficiency
- Liaise with internal departments to ensure smooth communication and service delivery
- Maintain customer profiles and proactively manage service changes
- Serve as the first point of contact for NHS customers under the NHS Supply Chain contract
Requirements
What you’ll need- Excellent communication skills – both written and verbal
- Strong organisational and time management abilities
- Customer-focused mindset with a proactive approach
- Team player with a positive attitude and willingness to learn
- Good IT skills, including Word and Excel
- Bespoke systems experience is a bonus
Benefits
Comp & perks- 25 days annual leave plus bank holidays
- Blue-light card
- Flexible dental insurance plans
- Company sponsored pension scheme
- 24/7 online GP service
- Life assurance
- Fully comprehensive employee assistance programme
- MyBenefits platform with high street discounts
- Cycle to work scheme
- Cashback cards
- Saving scheme