Customer Service Representative

GXO Logistics, Inc.

. Coordinate workload allocation among warehouse workers, material handlers, and drivers .

Posted 9/22/2026full-timeHouston • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Warehouse Management Systems (WMS) and Microsoft Office, with strong capabilities in workload coordination, inventory management, and effective communication with various stakeholders. Proven ability to multitask and prioritize in a fast-paced warehouse environment.

Highest-signal resume keywords

Warehouse Management System (WMS)Microsoft Office ProficiencyInventory ManagementCustomer Service ExperienceWorkload Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order PreparationOrder TroubleshootingBill of Lading (BOL) CreationData EntryDocumentation ProcessingReport Generation

Soft Skills

Effective CommunicationMultitaskingPrioritization

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Warehouse OperationsFreight ManagementInventory AllocationFlexible Schedule AvailabilityPre-Employment Drug Test

About the role

Key responsibilities & impact

Coordinate workload allocation among warehouse workers, material handlers, and drivers
Prepare work orders, troubleshoot orders, and resolve discrepancies
Assign and release orders for loading and unloading
Allocate and research inventory for orders
Enter inbound and/or outbound freight data into the Warehouse Management System (WMS)
Create bills of lading (BOLs)
Maintain and generate required reports
Process, audit, and file documentation
Assist managers and supervisors with coordinating warehouse duties, inventory, packaging slips, reports, and customer orders

Requirements

What you’ll need

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees, and management
Proven ability to multitask and prioritize workload in a fast-paced environment
High school diploma or equivalent
Availability to work a flexible schedule when needed
1 year of customer service experience
6 months of experience in a warehouse setting
Conditional offer recipients may be required to pass a pre-employment drug test

Benefits

Comp & perks

Supportive work environment
Resources to build a career
Career growth opportunities
Equal Opportunity/Affirmative Action employment
COVID safety policies aligned with CDC, OSHA, and state/local requirements
Potential pre-employment drug test for conditional offer recipients