Customer Service Representative

GXO Logistics, Inc.

. Maintain workflow by assisting managers and supervisors with coordination of warehouse duties .

Posted 11/11/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Warehouse Management Systems (WMS) and Microsoft Office, with strong capabilities in coordinating warehouse operations, managing inventory, and generating reports. Effective communication and multitasking skills are essential for success in a fast-paced environment.

Highest-signal resume keywords

Warehouse Management System (WMS)Microsoft Office ProficiencyInventory AllocationCustomer Service ExperienceCompliance with OSHA Regulations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementOrder ProcessingData EntryReport GenerationTroubleshooting Orders

Soft Skills

Effective CommunicationMultitaskingPrioritization

Tools & Technologies

Warehouse Management System (WMS)

Industry Keywords

Bills of Lading (BOL)Warehouse OperationsGXO PoliciesCDC ComplianceCOVID Safety Requirements

About the role

Key responsibilities & impact

Maintain workflow by assisting managers and supervisors with coordination of warehouse duties
Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders; troubleshoot orders and resolve discrepancies
Assign and release orders sent for loading and unloading
Allocate and research inventory for orders
Enter inbound and/or outbound freight data into the Warehouse Management System (WMS)
Create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file various documentation

Requirements

What you’ll need

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment
High school diploma or equivalent (preferred)
Availability to work a flexible schedule when needed (preferred)
1 year of customer service experience (preferred)
6 months of experience in a warehouse setting (preferred)
Conditional offer recipients may be required to pass a pre-employment drug test
Compliance with GXO policies and CDC, OSHA, and state and local COVID safety requirements

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Competitive compensation
Flexible schedule when needed