Customer Service Representative

GXO Logistics, Inc.

. Coordinate workload allocation among warehouse workers, material handlers and drivers .

Posted 10/9/2026full-timeVirginia • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Warehouse Management Systems (WMS) and effective communication with various stakeholders. Capable of multitasking and prioritizing workload in a fast-paced warehouse environment while ensuring compliance with safety policies.

Highest-signal resume keywords

Warehouse Management System (WMS)Inventory AllocationCustomer Service ExperienceMicrosoft Office ProficiencyDocumentation Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order PreparationOrder TroubleshootingBill of Lading (BOL) CreationData EntryInventory Research

Soft Skills

Effective CommunicationMultitaskingPrioritization

Industry Keywords

Warehouse OperationsFreight Data ManagementSafety ComplianceGXO COVID Safety PoliciesCDC ComplianceOSHA Compliance

About the role

Key responsibilities & impact

Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders, troubleshoot orders and resolve discrepancies
Assign and release orders for loading and unloading
Allocate and research inventory for orders
Enter inbound and/or outbound freight data into the Warehouse Management System (WMS)
Create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file documentation
Assist managers and supervisors with coordinating warehouse duties, including inventory, packaging slips, reports and customer orders

Requirements

What you’ll need

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment
High school diploma or equivalent (preferred)
Availability to work a flexible schedule when needed (preferred)
1 year of customer service experience (preferred)
6 months of experience in a warehouse setting (preferred)
Conditional offers may require passing a pre-employment drug test
Must comply with GXO COVID safety policies and CDC, OSHA, state and local requirements

Benefits

Comp & perks

Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)
Other benefits available to eligible employees
Equal Opportunity/Affirmative Action employer
Support and resources to build a career