Customer Service Representative

GXO Logistics, Inc.

. Coordinate workload allocation among warehouse workers, material handlers and drivers .

Posted 10/8/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Warehouse Management Systems (WMS) and Microsoft Office, with strong capabilities in workload coordination, inventory management, and effective communication. Proven ability to multitask in a fast-paced environment while ensuring compliance with safety policies and documentation standards.

Highest-signal resume keywords

Warehouse Management System (WMS)Microsoft Office ProficiencyInventory ManagementCustomer Service ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workload CoordinationOrder PreparationData EntryBill of Lading (BOL) CreationDocumentation Processing

Soft Skills

MultitaskingPrioritizationEffective Communication

Industry Keywords

Warehouse SettingFlexible ScheduleGXO COVID Safety PoliciesCDC ComplianceOSHA Compliance

About the role

Key responsibilities & impact

Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders, troubleshoot orders and resolve discrepancies
Assign and release orders for loading and unloading
Allocate and research inventory for orders
Enter inbound and outbound freight data into the Warehouse Management System (WMS)
Create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file documentation
Assist managers and supervisors with coordinating warehouse duties, inventory, packaging slips, reports and customer orders

Requirements

What you’ll need

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment
High school diploma or equivalent
Availability to work a flexible schedule when needed
1 year of customer service experience
6 months of experience in a warehouse setting
May be required to pass a pre-employment drug test after receiving a conditional offer
Must comply with GXO COVID safety policies and CDC, OSHA, state and local requirements

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Day shift, Monday–Friday, 7:00 AM–3:30 PM
Equal Opportunity employer including Disabled/Veterans