Customer Service Representative

GXO Logistics, Inc.

. Coordinate workload allocation among warehouse workers, material handlers and drivers .

Posted 10/5/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Warehouse Management Systems (WMS) and effective communication with various stakeholders. Capable of multitasking and prioritizing workload in a fast-paced warehouse environment while ensuring compliance with safety regulations.

Highest-signal resume keywords

Warehouse Management System (WMS)Customer Service ExperienceInventory ManagementWork Order PreparationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order PreparationInventory ManagementData EntryBill Of Lading (BOL) CreationOrder Troubleshooting

Soft Skills

Effective CommunicationMultitaskingPrioritization

Industry Keywords

Warehouse OperationsFreight Data ProcessingDocumentation AuditingCOVID Safety ComplianceGXO Policies

About the role

Key responsibilities & impact

Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders; troubleshoot orders and resolve discrepancies
Assign and release orders sent for loading and unloading
Allocate and research inventory for orders
Enter inbound and/or outbound freight data into the Warehouse Management System (WMS)
Create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file various documentation
Assist managers and supervisors with coordination of warehouse duties, including inventory, packaging slips and reports, and customer order fulfillment

Requirements

What you’ll need

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment
High school diploma or equivalent (preferred)
Availability to work a flexible schedule when needed
1 year of customer service experience
6 months of experience in a warehouse setting
May be required to pass a pre-employment drug test after receiving a conditional offer
Must comply with GXO policies regarding COVID safety and applicable CDC, OSHA, state and local requirements

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Support to excel at work
Resources to build a career