Customer Service Representative

GXO Logistics, Inc.

. Coordinate workload allocation among warehouse workers, material handlers and drivers .

Posted 10/9/2026full-timeHouston • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong coordination and organizational skills in managing warehouse operations, including workload allocation, inventory management, and documentation processing. Proficient in utilizing Warehouse Management Systems and Microsoft Office to enhance operational efficiency.

Highest-signal resume keywords

Warehouse Management System (WMS)Microsoft Office ProficiencyInventory ManagementCustomer Service ExperienceMultitasking and Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order PreparationOrder TroubleshootingBill of Lading (BOL) CreationData EntryDocumentation Processing

Soft Skills

Effective CommunicationMultitaskingPrioritization

Industry Keywords

Warehouse OperationsInventory AllocationFreight Data ManagementGXO COVID Safety PoliciesCDC ComplianceOSHA Compliance

About the role

Key responsibilities & impact

Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders, troubleshoot orders and resolve discrepancies
Assign and release orders sent for loading and unloading
Allocate and research inventory for orders
Enter inbound and/or outbound freight data into the Warehouse Management System (WMS)
Create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file various documentation
Assist managers and supervisors with coordination of warehouse duties, inventory, packaging slips, reports and customer orders

Requirements

What you’ll need

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment
Availability to work a flexible schedule when needed
1 year of customer service experience
6 months of experience in a warehouse setting
High school diploma or equivalent is listed as desirable ("It'd be great if you also have")
May be required to pass a pre-employment drug test after receiving a conditional offer
Must comply with GXO COVID safety policies and applicable CDC, OSHA, state and local requirements

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Support to excel at work
Resources to build a career