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Customer Services Advisor
GXO Logistics, Inc.. Handle inbound and outbound customer calls and emails .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication, issue resolution, and data analysis. Proficient in managing customer interactions and maintaining accurate records while supporting team objectives.
Highest-signal resume keywords
Customer Service ExperienceStrong Written And Verbal Communication SkillsAnalytical SkillsMicrosoft Office ProficiencyExperience With KPIs And Reports
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingIssue ResolutionData AnalysisKPI ReportingService Performance Data Management
Soft Skills
Organisational SkillsTime ManagementProactive Customer-Focused ApproachCalm Under Pressure
Tools & Technologies
Microsoft TeamsRemote Collaboration Tools
Industry Keywords
Customer QueriesInbound And Outbound CallsDelivery InformationAdministrative Activities
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls and emails
- Respond to customer queries relating to orders, deliveries and service requests
- Resolve issues promptly and effectively
- Provide accurate tracking and delivery information
- Coordinate with carrier and operational teams to resolve service issues
- Process customer orders
- Maintain accurate customer records and update internal systems
- Produce KPI and SLA reports using established reporting templates
- Support the wider team with administrative and customer service activities
Requirements
What you’ll need- Previous experience within a customer service or office-based environment
- Strong written and verbal communication skills
- Professional and confident telephone manner
- Excellent analytical skills
- Experience working with reports, KPIs and service performance data
- Strong organisational and time management skills
- Ability to work calmly and effectively in a fast-paced environment
- Proactive, positive and customer-focused approach
- Strong IT skills, including Microsoft Office applications
- Experience using remote collaboration tools such as Microsoft Teams
Benefits
Comp & perks- 33 days annual leave inclusive of bank holidays
- Company-sponsored pension scheme
- Life assurance
- 24/7 online GP service
- Comprehensive employee assistance programme
- MyBenefits platform
- High-street discounts
- Cashback schemes
- Cycle-to-work options
- Wellbeing benefits