Implementation Manager

GXO Logistics, Inc.

. Lead multiple implementation teams and manage customer implementations .

Posted 10/5/2026full-timeHouston • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading implementation teams and managing customer projects while ensuring adherence to SLAs and operational objectives. Proficient in Lean methodologies, project management, and fostering high-performing organizations through effective coaching and communication.

Highest-signal resume keywords

Lean MethodologiesProject ManagementGap AnalysisTeam LeadershipCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics OperationsSupply Chain ManagementPerformance MeasurementOperational Process ImprovementImplementation Solutions

Soft Skills

Communication SkillsProblem-Solving SkillsConflict ResolutionCoaching SkillsPresentation Skills

Tools & Technologies

Warehouse Management SystemsLogistics Technology

Certifications & Qualifications

Lean CertificationLean Six Sigma

Industry Keywords

TransportationWarehousingDistributionCustomer-Focused EnvironmentContinuous Improvement

About the role

Key responsibilities & impact

Lead multiple implementation teams and manage customer implementations
Ensure deliverables meet client SLAs, company standards, and operational objectives
Partner with Operations, IT, Engineering, and PMO teams to identify process gaps
Conduct operational reviews and develop scalable implementation solutions
Drive continuous improvement initiatives using GXO Lean methodologies
Manage project management, gap analysis, performance measurement, and financial validation of savings
Manage escalations, customer communications, and executive presentations
Resolve operational issues and implementation challenges
Recruit, develop, coach, and lead high-performing implementation teams
Handle hiring, onboarding, performance management, mentoring, and talent development

Requirements

What you’ll need

Bachelor's degree or equivalent related work or military experience
7-10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment
Strong knowledge of Lean methodologies, operational process improvement, project management, and gap analysis
Experience managing teams, conducting performance evaluations, coaching employees, and building high-performing organizations
Strong communication, presentation, customer relationship, conflict resolution, and problem-solving skills with experience working across Operations, IT, Engineering, and PMO teams
Lean Certification (Lean Six Sigma or equivalent) preferred
Master's degree in Business, Supply Chain, Engineering, or a related field preferred
Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects preferred
May be required to pass a pre-employment drug test
Must comply with GXO policies and applicable CDC, OSHA, state, and local COVID safety requirements

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Opportunity to participate in a company incentive plan