Operations Manager

GXO Logistics, Inc.

. Lead, coach and develop a team of Shift Managers, creating a high-performing culture focused on engagement, accountability and results .

Posted 10/5/2026full-timeOllerton • United KingdomMid-LevelSenior💰 £53,664 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing operational teams, with a focus on achieving KPIs and fostering a safety-first culture. Proven ability to implement continuous improvement initiatives and adapt to changing priorities in fast-paced logistics environments.

Highest-signal resume keywords

Leadership SkillsOperational Performance ManagementContinuous Improvement InitiativesAnalytical Problem-SolvingPlanning and Organisational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI ManagementOperational PlanningCost ControlData InterpretationPerformance Metrics

Soft Skills

CoachingMotivating TeamsAdaptabilityEngagementAccountability

Industry Keywords

LogisticsWarehouse OperationsECommerceRetail DistributionHealth & Safety Compliance

About the role

Key responsibilities & impact

Lead, coach and develop a team of Shift Managers, creating a high-performing culture focused on engagement, accountability and results
Drive operational performance against agreed KPIs, SLAs, productivity targets and customer service expectations
Champion a safety-first culture, ensuring compliance with all Health & Safety policies, procedures and training requirements
Manage operational planning and labour resource utilisation to ensure service excellence during peak and seasonal demand periods
Identify and implement continuous improvement initiatives that reduce costs, improve efficiencies and enhance site performance
Provide leadership and direction to Shift Managers and ensure operational excellence across the site
Balance performance, cost control, safety and people development

Requirements

What you’ll need

Proven experience managing multiple direct reports at Shift Manager level or equivalent within a fast-paced logistics or warehouse operation
Strong leadership skills with the ability to motivate, coach and develop large operational teams
Experience working within an eCommerce, retail distribution or high-volume warehouse environment
Excellent analytical and problem-solving skills, with the ability to interpret operational data and make informed decisions
Strong planning, prioritisation and organisational skills, with the ability to perform effectively under pressure and adapt quickly to changing priorities

Benefits

Comp & perks

33 days annual leave (including bank holidays)
Company sponsored pension scheme
Private medical and dental insurance
24/7 online GP service
Life assurance
Fully comprehensive employee assistance programme
MyBenefits platform with high street discounts
Cycle to work scheme
Cashback cards
Saving scheme