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Operations Support Manager
GXO Logistics, Inc.. Lead and develop the Operations Support team, ensuring colleagues are trained, engaged, and equipped to deliver outstanding service and operational performance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in logistics and supply chain management, with a focus on inventory accuracy, operational performance, and stakeholder engagement. Proficient in using data-driven insights to enhance service productivity and ensure compliance with safety and governance standards.
Highest-signal resume keywords
Leadership ExperienceInventory ManagementStakeholder ManagementAnalytical Problem-SolvingWMS Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementStock ControlOperational PerformanceData AnalysisContinuous Improvement
Soft Skills
Communication SkillsRelationship BuildingTeam Engagement
Tools & Technologies
Microsoft OfficeExcelWMS SystemsJDABlue Yonder
Industry Keywords
LogisticsSupply ChainWarehousingDistributionHealth & Safety Compliance
About the role
Key responsibilities & impact- Lead and develop the Operations Support team, ensuring colleagues are trained, engaged, and equipped to deliver outstanding service and operational performance
- Manage inventory accuracy, stock availability, and cycle count programmes
- Work with operational teams to maintain stock integrity and investigate discrepancies
- Build relationships with customers and key stakeholders
- Drive continuous improvement initiatives across cost, quality, service productivity, and operational efficiency
- Ensure compliance with Health & Safety, governance, and audit requirements
- Promote safety, accountability, and operational excellence
Requirements
What you’ll need- Proven leadership experience within logistics, supply chain, warehousing, or distribution environments
- Strong inventory management, stock control, and customer service experience focused on operational performance and accuracy
- Excellent stakeholder management and communication skills
- Experience building effective relationships at all levels
- Strong analytical and problem-solving capability
- Experience using data to drive operational decisions and improvements
- Advanced Microsoft Office skills, particularly Excel
- Working knowledge of WMS systems, ideally JDA/Blue Yonder
Benefits
Comp & perks- 25 days annual leave plus bank holidays
- Company sponsored pension scheme
- Private medical and dental insurance
- 24/7 online GP service
- Life assurance
- Fully comprehensive employee assistance programme
- MyBenefits platform with high street discounts
- Cycle to work scheme
- Cashback cards
- Saving scheme