Production Technician Supervisor – 1st Shift

GXO Logistics, Inc.

. Supervise personnel . Research data and provide recommendations . Act as the first line of communication with customers and warehouse sites . Advise customers of service failures and coordinate resolutions . Audit

Posted 10/10/2026full-timeHouston • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and organizational skills while effectively managing personnel and ensuring compliance with ISO standards. Proficient in data analysis and customer service within transportation and logistics environments, with a focus on communication and problem resolution.

Highest-signal resume keywords

Leadership SkillsData AnalysisCustomer Service ExperienceISO ComplianceTransportation Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisComplex Excel FormulasTransportation OperationsLogistics ManagementOrder ProcessingPerformance TrackingService ImprovementTSA Security ProceduresCOVID Safety ComplianceTravel Coordination

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsInterpersonal SkillsAdaptability

Tools & Technologies

Microsoft OfficeWindows Applications

Certifications & Qualifications

REAL ID-Compliant Driver's LicensePassport

Industry Keywords

Manufacturing EnvironmentDistributionLogisticsService Provider PerformanceOrder Changes

About the role

Key responsibilities & impact

Supervise personnel
Research data and provide recommendations
Act as the first line of communication with customers and warehouse sites
Advise customers of service failures and coordinate resolutions
Audit daily order processes and ensure all orders are sent to each site
Monitor and report errors for performance tracking
Collaborate with Inventory Control, Transportation and warehouse sites on service resolutions
Oversee service provider performance and engage providers for service improvement
Communicate order changes with warehouses and coordinate shipment schedules
Maintain department ISO compliance documents
Train all department personnel to required standards, including the department Director and Manager
Travel domestically by road, rail and air as required

Requirements

What you’ll need

2 years of relevant work experience
Experience with Microsoft Office and Windows applications
Ability to create complex formulas in Excel
Associate degree in Transportation or Business (preferred)
2 years of experience in customer service, distribution or logistics in a manufacturing environment (preferred)
2 years of experience in transportation and operations (preferred)
Availability to work extended hours as needed, including early mornings, evenings and weekends
Capacity to quickly learn and achieve proficiency in new software applications
Excellent verbal and written communication skills
Ability to present clean, organized and thorough information and data appropriate for the intended audience
Effective organizational and leadership skills
Ability to adapt to new work structures, processes or cultures using varied interpersonal styles and communication methods
Ability to perform complex analyses of data, processes, policies, procedures and/or systems
Experience producing unambiguous, comprehensive and accurate interpretations
Ability to travel up to 75%
Must possess a REAL ID-compliant driver's license or passport
Familiarity and ability to comply with TSA security procedures
Ability to travel domestically via road, rail and air as required
Must comply with Company travel and expense requirements
Subject to applicable CDC, OSHA and state and local COVID safety requirements
Conditional offer recipients may be required to pass a pre-employment drug test

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Equal Opportunity employer including Disabled/Veterans
COVID safety policies and protections
Potential pre-employment drug test for conditional offer recipients