Production Technician Supervisor, 1st Shift

GXO Logistics, Inc.

. Supervise personnel . Research data and provide recommendations . Work directly with customers to provide support and resolve issues . Act as the first line of communication with customers and warehouse sites . Advise

Posted 10/6/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and organizational skills while effectively managing customer service and logistics operations. Proficient in data analysis, compliance with TSA security procedures, and maintaining ISO documentation.

Highest-signal resume keywords

Customer Service ExperienceData Analysis ProficiencyMicrosoft Excel ExpertiseTransportation Operations KnowledgeISO Compliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisComplex Excel FormulasLogistics ManagementOrder AuditingService Provider Performance OversightTSA Security ComplianceInventory ControlTransportation CoordinationPerformance TrackingOperational Procedures

Soft Skills

Effective CommunicationLeadership SkillsOrganizational SkillsAdaptabilityProblem-Solving

Tools & Technologies

Microsoft OfficeWindows Applications

Certifications & Qualifications

REAL ID-Compliant Driver's LicensePre-Employment Drug Test

Industry Keywords

TransportationLogisticsManufacturingCustomer SupportService Improvement

About the role

Key responsibilities & impact

Supervise personnel
Research data and provide recommendations
Work directly with customers to provide support and resolve issues
Act as the first line of communication with customers and warehouse sites
Advise customers of service failures and coordinate resolutions
Audit daily order processes and ensure all orders are sent to each site
Monitor and report errors for performance tracking
Work with Inventory Control, Transportation and warehouse sites on service resolutions
Oversee service provider performance and engage providers for service improvement
Communicate order changes with warehouses and coordinate shipment schedules
Maintain department ISO compliance documents
Train all department personnel to required standards, including the department Director and Manager

Requirements

What you’ll need

2 years of relevant work experience
Experience with Microsoft Office and Windows applications
Ability to create complex formulas in Excel
Ability to travel up to 75% of the time
Must possess a REAL ID-compliant driver's license or passport
Familiarity and ability to comply with TSA security procedures
Ability to travel domestically via road, rail and air as required
Associate degree in Transportation or Business (preferred)
2 years of experience in customer service, distribution or logistics in a manufacturing environment (preferred)
2 years of experience in transportation and operations (preferred)
Availability to work extended hours as needed, including early mornings, evenings and weekends
Capacity to quickly learn and achieve proficiency in new software applications
Excellent verbal and written communication skills
Ability to present clean, organized and thorough information and data appropriate for the intended audience
Effective organizational and leadership skills
Ability to adapt to new work structures, processes or cultures
Ability to perform complex analyses of data, processes, policies, procedures and/or systems
Experience producing unambiguous, comprehensive and accurate interpretations
May be required to pass a pre-employment drug test

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Competitive compensation
Generous benefits package