Production Technician Supervisor – 2nd Shift

GXO Logistics, Inc.

. Supervise personnel . Research data and provide recommendations . Act as the first line of communication with customers and warehouse sites . Advise customers of service failures and coordinate resolutions . Audit

Posted 10/27/2026full-timeHouston • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, logistics, and transportation operations, with a strong ability to analyze data and improve service performance. Proficient in Microsoft Office, particularly Excel, and capable of maintaining ISO compliance while training personnel to required standards.

Highest-signal resume keywords

Customer Service ExperienceLogistics ManagementData Analysis SkillsMicrosoft Excel ProficiencyISO Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisLogistics OperationsComplex Excel FormulasTransportation ManagementService Improvement Strategies

Soft Skills

Effective CommunicationLeadership SkillsOrganizational SkillsAdaptabilityProblem-Solving

Tools & Technologies

Microsoft OfficeWindows Applications

Certifications & Qualifications

REAL ID-Compliant Driver's LicenseTSA Security Procedures Compliance

Industry Keywords

Customer SupportWarehouse CoordinationOrder ProcessingPerformance TrackingManufacturing Environment

About the role

Key responsibilities & impact

Supervise personnel
Research data and provide recommendations
Act as the first line of communication with customers and warehouse sites
Advise customers of service failures and coordinate resolutions
Audit daily order processes and ensure all orders are sent to each site
Monitor and report errors for performance tracking
Work with Inventory Control, Transportation and warehouse sites on service resolutions
Oversee service provider performance and engage providers for service improvement
Communicate order changes with warehouses and coordinate shipment schedules
Maintain department ISO compliance documents
Train all department personnel to required standards, including the department Director and Manager
Work directly with customers to provide support and resolve issues

Requirements

What you’ll need

2 years of relevant work experience
Experience with Microsoft Office and Windows applications
Ability to create complex formulas in Excel
Must possess a REAL ID-compliant driver's license or passport
Familiarity and ability to comply with TSA security procedures
Ability to travel domestically via road, rail and air as required
Associate degree in Transportation or Business (preferred)
2 years of experience in customer service, distribution or logistics in a manufacturing environment (preferred)
2 years of experience in transportation and operations (preferred)
Availability to work extended hours as needed, including early mornings, evenings and weekends
Capacity to quickly learn and achieve proficiency in new software applications
Excellent verbal and written communication skills
Ability to present clean, organized and thorough information and data appropriate for the intended audience
Effective organizational and leadership skills
Ability to adapt to new work structures, processes or cultures
Ability to perform complex analyses of data, processes, policies, procedures and/or systems
Experience producing unambiguous, comprehensive and accurate interpretations
May be required to pass a pre-employment drug test

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Competitive compensation
Travel and expense coverage pursuant to Company travel and expense requirements