Programs Operations Manager – 1st Shift

GXO Logistics, Inc.

. Provide dedicated account management support, including issue resolution, financial performance, adherence to contract terms, and solution design and pricing .

Posted 9/15/2026full-timeKansas City • Kansas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, logistics, and supply chain management, with a strong focus on strategic planning, customer experience, and project management. Proven ability to build relationships and drive results while ensuring compliance with federal travel regulations.

Highest-signal resume keywords

Logistics ManagementSupply Chain ManagementProject ManagementStrategic PlanningCustomer Experience Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementIssue ResolutionFinancial Performance AnalysisSolution DesignContract ManagementLean Culture ImplementationCreative ThinkingProblem-SolvingTravel ComplianceTSA Security Procedures

Soft Skills

Written CommunicationVerbal CommunicationRelationship BuildingResults-Oriented MindsetStrategic Thinking

Certifications & Qualifications

REAL ID-Compliant Driver's LicensePassport

Industry Keywords

Capital ExpenditureAsset DeploymentCustomer Account GrowthEfficiency GoalsQuality Goals

About the role

Key responsibilities & impact

Provide dedicated account management support, including issue resolution, financial performance, adherence to contract terms, and solution design and pricing
Handle customer expectations and provide recommendations for strategic initiatives
Handle contracts for assigned accounts and all account-driven activities
Develop short-term and long-range plans and goals for the organization
Ensure annual profit, efficiency, and quality goals at each client engagement
Direct capital expenditure and asset deployment activities
Inspire and ensure a Lean culture
Establish strategic direction and plans for customer account growth
Handle the customer experience

Requirements

What you’ll need

4 years of relevant experience
Confirmed logistics or supply chain management experience
Superior knowledge of the supply chain vertical
Project management experience
Bachelor’s degree in a related field or equivalent work or military experience (preferred)
Solid written and verbal communication skills
Ability to build and maintain effective, reciprocal work relationships within and outside of the company
Excellent creative thinking and problem-solving skills
Able to be conclusive, results-oriented, and strategic in thinking and approach
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations
Familiarity and ability to comply with TSA security procedures
Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements
Ability to travel up to 75%

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Support and resources to build a career
Equal Opportunity employer including Disabled/Veterans