Senior Program Manager – 1st Shift

GXO Logistics, Inc.

. Manage the customer experience and establish strategic direction and plans for customer account growth .

Posted 10/8/2026full-timeTexas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and logistics industry knowledge, with a focus on customer account growth, strategic planning, and compliance. Proven ability to drive process improvement and achieve key performance indicators in a dynamic environment.

Highest-signal resume keywords

Project Management ExperienceLogistics Industry KnowledgeSix Sigma CertificationProcess ImprovementCustomer Account Growth Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementLogistics ManagementSupply Chain ManagementData AnalysisKPI DevelopmentContractual ComplianceCapital Expenditure ManagementAccounts Receivable ManagementLean MethodologyContinuous Process Improvement

Soft Skills

Strategic ThinkingProblem SolvingCommunicationCollaborationAdaptability

Certifications & Qualifications

Six SigmaKaizen

Industry Keywords

Supply ChainCustomer ExperienceDays Sales OutstandingWorking CapitalContract FulfillmentDiversity PromotionCOVID Safety Compliance

About the role

Key responsibilities & impact

Manage the customer experience and establish strategic direction and plans for customer account growth
Lead development of effective growth strategies
Drive new account growth through solutions development
Ensure contractual compliance and fulfillment of customer obligations
Direct capital expenditure and asset deployment activities
Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)
Ensure annual profit, efficiency and quality goals are attained at each client engagement
Ensure KPIs are meaningful, aligned and achieved regularly
Sustain Lean culture and promote continuous process improvement
Promote a diverse work environment
Establish goals, plans and related metrics
Track progress and manage obstacles to achieve program objectives

Requirements

What you’ll need

5 years of project management experience
Proven logistics industry/supply chain management knowledge and experience
Bachelor’s degree, MBA or advanced degree in a related field (preferred)
Six Sigma, Kaizen or process improvement certifications (preferred)
Superior knowledge of vertical supply chain
Ability to understand and discuss technical concepts, make trade-offs and evaluate new ideas with technical employees
Ability to develop insightful, value-added and actionable analyses with detailed explanations
Ability to produce unambiguous, comprehensive and accurate interpretations
Ability to deliver results and prioritize tasks in a fast-moving, dynamic environment
Compliance with GXO policies and applicable COVID safety requirements
May be required to pass a pre-employment drug test after receiving a conditional offer

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Competitive compensation