Senior Programs Manager – 1st Shift

GXO Logistics, Inc.

. Manage the customer experience and establish strategic direction and plans for customer account growth .

Posted 10/14/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and logistics, with a strong focus on customer account growth, strategic planning, and compliance. Proven ability to implement process improvements and achieve key performance indicators in a dynamic environment.

Highest-signal resume keywords

Project Management ExperienceLogistics Industry KnowledgeSix Sigma CertificationProcess Improvement ExpertiseCustomer Account Growth Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementLogistics ManagementProcess ImprovementData AnalysisKPI DevelopmentContractual ComplianceAsset DeploymentAccounts Receivable ManagementLean MethodologySupply Chain Management

Soft Skills

Strategic ThinkingProblem SolvingCommunicationLeadershipCollaboration

Certifications & Qualifications

Six SigmaKaizen

Industry Keywords

Supply ChainCustomer ExperienceContinuous ImprovementTSA Security ProceduresREAL ID Compliance

About the role

Key responsibilities & impact

Manage the customer experience and establish strategic direction and plans for customer account growth
Lead development of effective growth strategies
Drive new account growth through solutions development
Ensure contractual compliance and fulfillment of customer obligations
Direct capital expenditure and asset deployment activities
Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)
Ensure annual profit, efficiency and quality goals are attained at each client engagement
Ensure KPIs are meaningful, aligned and achieved regularly
Sustain Lean culture and promote a diverse work environment focused on continuous process improvement
Establish goals, plans and related metrics
Track progress and manage obstacles to achieve program objectives
Travel domestically by road, rail and air as required

Requirements

What you’ll need

5 years of project management experience
Proven logistics industry/supply chain management knowledge and experience
Ability to travel up to 75%
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations
Familiarity and ability to comply with TSA security procedures
Ability to travel domestically via road, rail and air as required
Bachelor's degree, MBA or advanced degree in a related field (preferred)
Six Sigma, Kaizen or process improvement certifications (preferred)
Superior knowledge of vertical supply chain (preferred)
Ability to understand and discuss technical concepts, make trade-offs and evaluate new ideas with technical employees
Ability to develop insightful, value-added and actionable analyses with detailed explanations
Ability to produce unambiguous, comprehensive and accurate interpretations
Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Company travel and expense requirements/support
Equal Opportunity employer including Disabled/Veterans