Senior Programs Manager

GXO Logistics, Inc.

. Manage the customer experience and establish strategic direction and plans for customer account growth .

Posted 10/23/2026full-timeRemote • South Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and logistics industry knowledge, with a strong focus on customer account growth and strategic planning. Proven ability to drive process improvement and achieve operational efficiency while ensuring compliance and fulfilling customer obligations.

Highest-signal resume keywords

Project Management ExperienceLogistics Industry KnowledgeSix Sigma CertificationProcess ImprovementCustomer Account Growth

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementKPI TrackingData AnalysisContractual ComplianceLean MethodologyCapital Expenditure ManagementAccounts Receivable CollectionsWorking Capital ManagementDays Sales Outstanding (DSO)Technical Concept Evaluation

Soft Skills

LeadershipStrategic PlanningProblem SolvingCommunicationAdaptability

Certifications & Qualifications

REAL ID-Compliant Driver's LicenseTSA Security ComplianceSix Sigma CertificationKaizen Certification

Industry Keywords

Supply Chain ManagementCustomer ExperienceContinuous Process ImprovementDiverse Work EnvironmentDomestic Travel

About the role

Key responsibilities & impact

Manage the customer experience and establish strategic direction and plans for customer account growth
Lead development of effective growth strategies
Drive new account growth through solutions development
Ensure contractual compliance and fulfillment of customer obligations
Direct capital expenditure and asset deployment activities
Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)
Ensure annual profit, efficiency and quality goals are attained at each client engagement
Ensure KPIs are meaningful, aligned and regularly achieved
Sustain Lean culture and promote continuous process improvement
Promote a diverse work environment
Establish goals, plans and related metrics
Track progress and manage obstacles to achieve program objectives
Work Monday–Friday, 8:00am–5:00pm on 1st shift
Travel domestically by road, rail and air as required

Requirements

What you’ll need

5 years of project management experience
Proven logistics industry/supply chain management knowledge and experience
Ability to travel up to 75%
Must possess a REAL ID-compliant driver's license or passport
Familiarity and ability to comply with TSA security procedures
Ability to travel domestically via road, rail and air as required
Bachelor's degree, MBA or advanced degree in a related field (preferred)
Six Sigma, Kaizen or process improvement certifications (preferred)
Superior knowledge of vertical supply chain (preferred)
Ability to understand and discuss technical concepts, make trade-offs and evaluate new ideas with technical employees
Ability to develop insightful, value-added and actionable analyses with detailed explanations
Ability to produce unambiguous, comprehensive and accurate interpretations
Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment
Conditional offers may require passing a pre-employment drug test

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Support to excel at work
Resources to build a career