Supervisor, SC Operations – 2nd Shift

GXO Logistics, Inc.

. Provide elevated support to the dispatcher, ensuring customer requirements are met .

Posted 10/16/2026full-timeNew Jersey • United StatesJuniorMid-Level💰 $70,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in customer support, staff training, and logistics management, with a focus on meeting operational goals and ensuring compliance with company policies. Proficient in managing teams and overseeing processes in a dynamic warehousing or logistics environment.

Highest-signal resume keywords

Customer SupportStaff TrainingLogistics ManagementBilingual English/SpanishManagerial Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

LogisticsWarehouse ManagementOrder TrackingAppointment SchedulingMicrosoft OfficeComputerized Scanner EquipmentAS9100 ExperienceISO ExperienceAbility to Lift ObjectsAbility to Manage Tools

Soft Skills

MentoringProblem SolvingCommunicationTeam LeadershipConflict Resolution

Industry Keywords

Third-Party Logistics3PLFlexible SchedulePre-Employment Drug TestWarehouse Environment

About the role

Key responsibilities & impact

Provide elevated support to the dispatcher, ensuring customer requirements are met
Make appointments for pickup and delivery
Track trailer and order availability and ensure the process is performed in a timely manner
Provide escalated customer support as needed
Develop and mentor staff to reach goals
Train staff on company policies and procedures
Interview, hire, discipline and resolve issues
Oversee local staff and assign coverage
Establish and ensure payment to sub-haulers
Notify leaders of escalating issues

Requirements

What you’ll need

2 years of relevant work experience
Experience with Microsoft Office (Word, Excel and Outlook)
Experience with computerized scanner equipment
Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
Ability to lift objects of various shapes, sizes and weights
Ability to stand, sit or walk for extended periods of time
Ability to reach, bend, climb, push, pull, twist, squat and kneel
Ability to handle or manage tools or equipment
Ability to tolerate hot or cold warehouse environments
Bachelor's degree in Logistics or a related field (preferred)
2 years of managerial or supervisory experience (preferred)
Bilingual English/Spanish (preferred)
Experience in an AS9100 or ISO environment (preferred)
Warehousing or Third-Party Logistics (3PL) experience (preferred)
May be required to pass a pre-employment drug test after receiving a conditional offer

Benefits

Comp & perks

Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)
Other benefits to eligible employees
Employee support and resources for career development
Equal Opportunity employer including Disabled/Veterans