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GXO Logistics, Inc.

Transport Administrator

GXO Logistics, Inc.

. Deliver high-quality service collaboratively with team members and share knowledge and expertise .

Posted 9/17/2026full-timeBranston • United KingdomMid-LevelSenior💰 £27,230 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, attention to detail, and the ability to manage customer interactions from initial contact to resolution. Proficient in maintaining accurate records and following operational procedures to ensure compliance.

Highest-signal resume keywords
Customer Service ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Team PlayerOrganizational SkillsOwnership of Tasks
Certifications & Qualifications
NVQ Level 3 in Customer Service
Industry Keywords
SLA RequirementsCustomer Incident ManagementOperational ProceduresRecord KeepingGCSE Level Education

About the role

Key responsibilities & impact
  • Deliver high-quality service collaboratively with team members and share knowledge and expertise
  • Handle incoming customer calls in line with SLA requirements
  • Manage customer incident calls and emails from initial contact through resolution
  • Maintain accurate and up-to-date records, spreadsheets, and documentation
  • Rebook customer orders and provide updates via phone or text message
  • Follow operational procedures and report incidents of non-compliance

Requirements

What you’ll need
  • Previous customer service experience or NVQ Level 3 in Customer Service
  • Strong written and verbal communication skills
  • Ability to work in a busy environment
  • Committed team player who is well organised and takes ownership of tasks
  • High attention to detail
  • Confident IT skills, including Microsoft Office
  • Educated to GCSE level or equivalent

Benefits

Comp & perks
  • 33 days annual leave
  • Company sponsored pension scheme
  • Life assurance
  • Access to benefits platform, including retail discounts