Risk and Payments Manager

Gypsy Collective

. Process withdrawal requests across assigned brands and platforms in accordance with approved procedures and SLA .

Posted 9/25/2026full-timeRemote • UkraineJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in KYC, AML, and risk assessment within the iGaming industry, with a strong ability to analyze financial profiles and make evidence-based decisions. Proficient in managing withdrawal requests and maintaining accurate case records while adhering to internal procedures and SLAs.

Highest-signal resume keywords

KYC ComplianceAML ProceduresRisk AssessmentPayment Method VerificationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Withdrawal ProcessingSource of Funds VerificationSource of Wealth ChecksFinancial Profile AnalysisBonus Abuse IdentificationMulti-Accounting DetectionPayment Fraud AnalysisCase DocumentationDecision MakingEscalation Procedures

Soft Skills

Attention to DetailTime ManagementCommunication SkillsProblem SolvingTeam Collaboration

Tools & Technologies

Payment Service ProvidersHelpdesk SystemsInternal Case Management Systems

Industry Keywords

IGamingFraud PreventionRisk ManagementCustomer SupportVIP Management

About the role

Key responsibilities & impact

Process withdrawal requests across assigned brands and platforms in accordance with approved procedures and SLA
Review player deposit and withdrawal history, current balance, active withdrawal requests, Casino Hold, bonus activity, KYC status, payment method ownership, internal limits, and previous risk cases
Independently approve withdrawal requests, apply internal limits, initiate additional checks, or escalate cases within assigned authority
Conduct standard KYC reviews and assess the completeness, validity, and consistency of player documents
Request and review additional documentation, including SOF/SOW materials, when required
Verify payment method ownership and identify possible third-party payment usage, including checks of bank statements, Skrill, Neteller, and other payment methods
Identify suspicious financial or behavioural patterns, bonus abuse, inconsistencies in player activity, and other potential risk indicators
Suspend processing and escalate cases when critical risk factors remain unresolved
Escalate Fraud, AML, forged-document, account-takeover, confirmed multi-account, and other serious or disputed cases to the Fraud Prevention Team
Coordinate with PSPs and payment providers regarding transaction statuses, payment method checks, and payment-related technical issues
Communicate with players via Helpdesk regarding KYC and additional verification requirements
Provide Customer Support and VIP teams with confirmed case statuses and approved communication instructions
Document every decision, additional check, and escalation in the approved internal system or register
Ensure unresolved cases are properly escalated and handled within agreed SLA
Immediately escalate critical, systemic, disputed, or financially material cases to the Head of Operations
Work across different platforms and back offices and cover colleagues across shifts when required

Requirements

What you’ll need

At least 2 years of relevant experience in iGaming, including hands-on work with withdrawals, KYC, Risk, Payments, AML, or Fraud Prevention
Proven experience independently reviewing withdrawal requests and making decisions in accordance with internal procedures, authority levels, and SLA
Strong practical knowledge of KYC, AML, Source of Funds, and Source of Wealth checks
Ability to analyse a player’s financial profile, including deposits, withdrawals, balances, bonus activity, payment behaviour, and previous risk history
Practical experience verifying payment method ownership and identifying third-party payments across bank cards, bank transfers and e-wallets transactions
Good understanding of common iGaming risk patterns, including bonus abuse, multi-accounting, account takeover, payment fraud, and suspicious financial activity
Strong analytical skills, attention to detail, and ability to make evidence-based decisions under time pressure
Ability to maintain accurate case records, provide clear decision rationales, and escalate high-risk cases through the correct internal channels
Readiness to manage a high volume of cases during 12-hour day and night shifts
English at B2 level or higher

Benefits

Comp & perks

Flexible payment options: choose the method that works best for you
Bonuses for holidays, B-day, work milestones and more
Courses and certifications covered
Career growth opportunities
Benefit Cafeteria: sports, language courses, therapy sessions, and more
Team-building events
Industry conferences
New laptops and essential peripherals, including monitors and headphones